Retail robotics are no longer science fiction. Automation is increasingly infiltrating the store, the warehouse, and the road as retailers pivot their strategies to become more customer-centric and to handle the inventory and fulfillment needs of today’s omnichannel orders.
“Retailers are moving toward a world of short-term replenishment; instead of replenishing in bulk weekly, some are moving to a faster, even daily approach,” J. P. Gownder, VP and principal analyst on Forrester’s CIO team told Forbes. “All of these changes require automation and intelligence.”
