Tag: practices

Customer Experience, Point of Purchase

The rise of curbside pickup: Best practices for retailers

May 13, 2021

Via: Retail Dive

On April 21st, The Wall Street Journal reported that Walmart, the largest retailer in the world by sales, had started to wind down operations of the large, automated pickup towers the company had previously installed at over 1,500 outlets across North America. […]

Customer Engagement, Customer Experience

Top 11 customer service tips that will never fail you

February 29, 2016

Via: Customer Experience News & Trends

As much as customer service has evolved, some of the most basic practices are still the most powerful. Just like NBA players still run the basic drills — passing, dribbling, shooting — anyone delivering customer service should rely on the […]