Walmart’s changes to shipping and returns are another step for the retailer toward a customer-centric supply chain and experience.
“Fast” and “free” are the magic words for consumers when it comes to e-commerce deliveries, and Walmart’s expansion of free two-day shipping on orders over $35 caters to this desire. While online retail sales are growing steadily, most consumers prefer to return goods in store rather than ship them back to the seller.
