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2021 E-commerce: No rest for the weary

January 6, 2021

Business leaders and consumers alike have observed the ubiquity of e-commerce brought on by the COVID-19 pandemic. At this juncture, that is not news. Well, how about this: According to IBM’s U.S. Retail Index, the coronavirus accelerated the shift toward online shopping—and away from brick-and-mortar—by about five years.

This news may be good for a company’s top line; however, many supply chain leaders are struggling to cope with the tremendous pressure this surge has put on their internal operations, customer service, and delivery partners.

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