Based on conversations we are having with retailers, customers, prospects, analysts and industry experts, we have identified five key trends driving new imperatives. Senior Vice President and General Manager of Oracle Retail, Mike Webster, shared his perspective at Oracle Retail Cross Talk 2022 in Dallas.
Here’s what you may have missed:
1) Consumer spending: changing shopping behavior and rising expectations
The global pandemic has forever shifted the way consumers shop and how retailers respond to change. Consumers began shopping differently. As economies reopened, we saw another shift. Innovations emerged out of necessity during the pandemic. Some of these new service models are now here to stay.