The unprecedented pandemic resulted in a rush of retail innovations that helped many retailers unlock value and improve the customer experience while turning other retailers into casualties of this worldwide disruption – and the changes are likely far from over.
Consider the three trends disrupting the traditional retail world and, if harnessed, may help retailers thrive in this new and ever-changing environment.
1. Live Commerce
Digital shopping isn’t a new concept, but during the pandemic, many more people actively ordered goods and services at the push of a button.
