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What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do

September 26, 2016

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Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well.

Yesterday, we asked anyone having issues swapping out a defective, recalled Samsung Galaxy Note 7 phone to drop us a line. Boy, did you. In less than 24 hours, we received dozens of messages from frustrated phone owners, and they’re still coming in.

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