The omnichannel experience continues to raise the bar on the customer experience at Office Depot — all while taking a toll on labor.
By transitioning to a new integrated workforce management (WFM) solution that relies on analytics and reporting, the office supplies company now has visibility into customer demand, as well as store-level issues — factors required to optimize labor in an on-demand selling landscape. For example, omnichannel retailing is speeding up the window customers require to procure merchandise — and the specialty retailer is obliging.
