Tag: customers

September 21, 2017

Target is enhancing its mobile app with beacon and Bluetooth technology that shows a customer’s location on the app’s map as they move about the store, Target’s chief information and digital officer Mike McNamara said in a company blog post. […]

August 28, 2017

Would better lighting and a place to charge your cellphone make you want to spend more time and money at the mall? Abercrombie & Fitch hopes so. The mall staple recently rolled out a new fitting room suite, as it […]

August 17, 2017

In an effort to keep up with the exciting pace of retail, Walmart recently announced the expansion of its digital in-store pickup towers at locations around the country. “Customers are telling us they want to save time and money,” said […]

August 17, 2017

Today’s retail startup can quickly become tomorrow’s Fortune 500 darling with a little luck and the right strategic vision. Every year Inc. ranks the 5,000 fastest growing privately owned American companies. This year, software company Skillz came in first place in the coveted list, […]

August 8, 2017

As we soak up the last days of summer, it’s also time to start thinking about preparing for the back-to-school shopping season. Back-to-school is the second biggest shopping event of the year, and back-to-school shopping is expected to reach new […]

July 26, 2017

Independent retailers face some big challenges in 2017, but also enjoy some unprecedented opportunities, reports Independent Retailer contributor and Sumner Communications managing editor Meaghan Brophy. The biggest challenge is staying profitable in the face of online competition, labor skills gaps, higher […]

July 24, 2017

While three-quarters of retailers know they need to focus on their customers to drive profitability, a new report from LCP Consulting finds only 39% of retailers are actually talking to customers about their needs. The report, ‘Integrating the retail supply chain’, warned […]

July 11, 2017

If you’re a frequent shopper at JCPenney, listen up: The retailer is poised to debut a new, revamped loyalty program making it easier for customers to earn free stuff more quickly and more often, as the retailer seeks to pad […]

June 9, 2017

Consumer expectations are higher than ever. Technology innovation and a rising number of retail providers have added fuel to this fire. Heavy competition means shoppers are voting with their wallets. Crafting a retail experience that meets the customer’s needs is […]

May 22, 2017

Yves Rocher reopened its newly designed flagship store on the world’s most beautiful avenue on the 5th of May 2016. For this unusual and sensitive assignment the brand turned once again to Workshop Retail Design Agency (creator of the Yves […]

May 17, 2017

Customer experience is crucial in the online retail industry. However, creating a consistently positive experience for each customer that enters your online store can be challenging. What’s the one element that you may not be able to eliminate altogether, but […]

May 16, 2017

Point of sale (POS) software is basically the software used by brick and mortar shops when conducting sales. It may be connected to the cash register or installed in a computer or tablet to take the place of a cash […]

May 10, 2017

Fast-paced commoditization of merchant sectors like consumer electronics, household goods, and travel essentials – once dominated by prominent companies – is continuing unabated in the digital space. This has created a world of online retail that’s full of competition. Hundreds […]

May 4, 2017

Make it short, but exactly how short? This question is bound to appear when composing business emails. Whether the previously sent emails did not register the expected success rate, or just that someone is at the beginning of his or […]

April 19, 2017

Consumers today are rarely without their smartphones throughout the day, even in-store. With an increasing number of sales coming from mobile, the need for an omnichannel strategy that reaches consumers and builds relationships is becoming a necessity for retailers of […]

April 18, 2017

Big data analytics keeps getting bigger. The big data and analytics market, which reached $130.1 billion in 2016, is projected to expand at a compound annual growth rate of 11.7 percent a year to reach $203 billion by 2020, according […]

April 6, 2017

In an attempt to woo the “unbanked” and “underbanked” population, Amazon recently launched Amazon Cash, a payment method on its platform which does not require credit or debit cards. This payment method will allow customers to add cash to their […]

March 31, 2017

If you have an online store, or plan to launch one soon, you likely are always thinking about ways to grow your venture and achieve your goals. While there are many different ways to do this such as concentrating on […]

March 29, 2017

SSL Basics It’s about trust. Customers are loyal to brick-and-mortar locations because they trust you’ll provide the best prices, top-tier service and always take care of their personal information. Yet what happens when those customers make the move to online […]

March 22, 2017

Everything in business comes down to transactions, so to beat the competition, all you have to do is offer a more valuable or appealing transaction than your competitors. If you’re selling a comparable product, which most retailers are whether or […]