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How Lowe’s retooled its logistics network to meet pandemic demand

April 20, 2022

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Spring spurs homeowners to tackle fresh projects with new tools and materials. For Lowe’s to fulfill this incoming demand amid global supply chain challenges, it had to take on a renovation project of its own.

“Just like any other company out there, we’ve had to make the right pivots to survive in this environment,” Don Frieson, Lowe’s executive vice president of supply chain, said in an interview with sister publication Supply Chain Dive.

A combination of COVID-19-related impacts like more remote work and traditional benefits like an aging housing stock have helped boost home improvement demand since the pandemic began. This has benefited Lowe’s sales, but it has also placed increased pressure on the retailer’s supply chain in an era of choppier inventory flow, reduced product availability and pricier logistics.

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