Amazon’s extension of the UPS option for seller-fulfilled returns underscores the two companies’ enduring ties, even as UPS reduces the share of its revenue from the online retail giant.
Beyond its status as UPS’ largest customer, Amazon is also a notable driver of returns made through the parcel carrier. That was the case before Amazon rolled out the new option for seller-fulfilled returns — customers can return eligible items for free at more than 4,768 UPS Store locations, Amazon noted in a January blog post.
