Ikea is seeking to improve its e-commerce capabilities after struggling to adapt to the surge in orders at the beginning of the pandemic.
Ikea upgraded its physical stores in addition to its distribution and customer fulfillment networks as it pursues an omnichannel transformation. But significant transport and raw material constraints continue to drive up costs, “with no anticipated break in the foreseeable future,” Ingka Group said.
Inter Ikea Group, the Ikea franchisor, absorbed an estimated $280 million in supply chain-related costs in fiscal year 2021 and expects to take on more related costs in 2022.
