It is no secret that COVID-19 has directly impacted the way consumers browse, shop, and purchase goods and services. The pandemic accelerated some of the changes that were already underway, such as the digitization of retail processes, the closing of brick-and-mortar stores, and the need to personalize the shopping experience.
Retail technology trends are ever-changing, but it is crucial for retailers to be aware of these trends to make the necessary adjustments to their operations.
