What’s worse than losing customers? Not knowing why they left.
If only you knew there were problems earlier – or knew exactly when they stopped doing business with your company – you could probably reverse course. Right the wrong. Make them happy again. Build loyalty.
But customers walk away from businesses every day and no one notices until it’s too late: Customers found a better deal, superior business or just a new flavor of the month. It’s too late to bring them back.