Tag: customers

August 20, 2019

Getting traffic to your website is the first step in owning an eCommerce business. What you really need is to convert those visitors into customers. While that sounds straightforward, it can also be challenging. From the sheer number of competitors […]

May 7, 2019

In today’s world of instant consumer gratification, keeping up with demand can be tougher than ever before for a small business. Two-day shipping, Apple Pay and highly localized demand are the norm. Consumers have more options than ever and are […]

December 26, 2018

The holiday season is a stressful time for everyone, including shoppers and employees. It’s inevitable that every retailer will have an upset customer at some point during the holiday season. No matter what the cause of the complaint, it’s essential […]

August 10, 2018

While Walmart doesn’t break out online sales between its marketplace and its own distribution, there’s plenty of evidence that its marketplace, founded in 2009, has been picking up steam of late, according to research from eMarketer. Although Walmart’s marketplace, like […]

May 15, 2018

A customer’s path to purchase often begins online but ends in-store. In fact, a Forbes Insight report found that 82% of shoppers conduct research online before completing a purchase in-store. Independent retailers know that an online presence is important. According […]

March 22, 2018

It’s safe to say that home improvement is having a moment. Companies like The Home Depot and Lowe’s are riding a wave thanks to a healthy housing market and the do-it-yourself trend. And traffic to these stores is booming. Over […]

March 6, 2018

Innovative, customer-focused retailers are always searching for ways to better serve shoppers and increase sales. They know that it’s not just about what they sell but largely how they make it available and affordable to their customers. While many retailers […]

February 27, 2018

It seems satisfaction is up in some divisions of retail and down in others. According to the annual American Customer Satisfaction Index (ACSI), supermarkets and health and personal care stores have gained points, for a score of 79, and department, […]

February 23, 2018

Remember the good old days when customers walked into your store, selected an item off the shelf, and that’s was it. Thanks to the internet, technology, and social media, those days are long gone, and they aren’t coming back. Operating […]

February 7, 2018

Loyalty is the most valuable thing in the world and the hardest thing to earn. It’s never handed to you. So how do you earn it? Put your customer first and carry through for them, repeatedly. That doesn’t mean you […]

January 30, 2018

The cryptocurrency trade has been on a wild roller coaster over the past few months. Those who have invested in bitcoin and other currencies are holding their breath as values rise and fall at rapid speeds. Many are left wondering: […]

January 26, 2018

Epsilon also found that the top 1% of Amazon Prime members spend more than $3,200 annually in an average of 19 transactions, for an average transaction value of about $171, while the top 1% of Amazon shoppers who are not […]

November 28, 2017

RSR just published their annual benchmark on the Internet of Things (IoT) and a couple of things became clear. First, far too many retailers large and small don’t really understand exactly what the IoT really is. Secondly, retailers have some […]

November 20, 2017

This edition of ITCC TOE provides a snapshot of some of the key ICT-led innovations for the retail industry. It highlights a set of innovative retail technologies that are available today and their key capabilities in addressing existing industry challenges […]

November 16, 2017

NEW YORK–(BUSINESS WIRE)–Think it pays off to go shopping on Black Friday? According to a survey conducted by education portal BlitzResults.com, 81% of all consumers state that they have been tricked by dealers in the past. “Lure offers”, allegedly “sold […]

November 13, 2017

Your business is changing with every passing second. New visitors are arriving, new items are being added to carts, customers are making purchases. It’s hard to keep a pulse on your business’s constant ebbs and flows. With Live View, you […]

November 8, 2017

Walmart has a number of plans in place to drive sales during the holiday season, including an expanded assortment of products in stores and online and free two-day shipping on millions of items. “Holiday helpers” will be positioned in stores […]

November 3, 2017

To maximize brick and mortar sales, utilize curation to your benefit. As a small business you have the advantage over bigger stores for a more personal relationship with your customers. Using curation emphasizes organization and presentation of content related to […]

October 19, 2017

Hundreds of millions of people use Amazon to shop online every year. Wouldn’t it be nice to get your products in front of all those potential customers? Of course, but Amazon can seem a little intimidating at first. That’s why […]

October 16, 2017

SEATTLE–(BUSINESS WIRE)–(NASDAQ:AMZN) – Amazon.com today announced the launch of its 2017 Holiday Toy List, Electronics Gift Guide and Home Gift Guide, taking the guesswork out of gifting and helping customers delight their loved ones this holiday season. Thoughtfully curated and […]