March 1, 2024
Via: RetailWireMore local governments are restricting or outright banning new warehouses that may be required to support the next stage of e-commerce growth. Among the recent local uprisings, the Board of Trustees of the city of Deerfield, Illinois, in early February […]
Customer Engagement, Customer Experience
February 28, 2024
Via: Retail TouchPointsOut-of-home (OOH) advertising has played an integral role in the media mix for decades due to its influence and impact. The vast majority (88%) of U.S. adults have noticed an OOH ad within a one-month period and 78% of these […]
February 27, 2024
Via: Mary GametGlobal retail sales have never been better, according to Statista. Compared to the 26.4 trillion USD sales in 2021, they should reach approximately 32.8 trillion US dollars by 2026. It is a turbulent market where consumer preferences shift daily, and […]
February 21, 2024
Via: Retail TouchPointsIn a sign of its enormous role in both the U.S. and world economies, Amazon will join the exclusive “club” of 30 companies that make up the Dow Jones Industrial Average (DJIA), replacing Walgreens Boots Alliance. Additionally, Uber has been […]
February 21, 2024
Via: Retail DiveThe NY Fed previously deemed consumers using BNPL as more likely to be “financially fragile,” noting in a September report that they have credit scores below 620, have been delinquent on a loan or have been rejected for a credit […]
February 19, 2024
Via: SCMR EditorialThere are certainly some brands that are deeply embedded with their retail partners, developing exclusive products in partnership and engaging in cooperative marketing. But given the vast number of retail vendors out there, I would submit that the number of […]
February 9, 2024
Via: Retail TouchPointsRetail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 billion in 2022, up from $93.9 billion in 2021 — and […]
February 8, 2024
Via: RetailWireRetail is evolving. With technology and changing customer behaviors guiding the way, more businesses are shifting toward automated systems and AI stores. In fact, according to Retail Innovation Hub’s 2022 research, there was an 11% increase in brands using self-checkout […]
February 2, 2024
Via: SCMR EditorialSupply chain disruptions, geopolitical pressures, and continually changing consumer demands are just a few of the challenges procurement professionals have faced in recent years. “Chief procurement officers (CPOs) who have successfully navigated uncertainty in recent years have become indispensable partners […]
February 1, 2024
Via: Retail DiveWhile some pandemic problems in retail have waned, with inventories leveling off and consumers returning to buying both in-stores and online, 2024 is not without its challenges. Consumers are feeling the impact of inflation, while retail C-suites continue to see […]
January 30, 2024
Via: Retail TouchPointsTikTok is testing a new feature that could make all video posts on the social media platform shoppable. The feature, which was first reported by Bloomberg and confirmed by a TikTok spokesperson, uses technology that automatically identifies objects in video […]
Customer Engagement, Customer Experience
January 30, 2024
Via: RIS NewsCustomer satisfaction in retail is making a comeback. To uncover which companies have the highest customer satisfaction, the American Customer Satisfaction Index (ACSI) interviewed 40,264 customers (chosen at random and contacted via email from January 2023 to December 2023). The […]
January 29, 2024
Via: RIS NewsUSA Today conducted a keyword analysis (from November 20 – 28, 2023) of more than three million Glassdoor reviews of 500 large employers in 25 industries to see where pay came up the most frequently, along with the commentaries on […]
January 29, 2024
Via: RetailWireGrocery supermarkets and farmers markets have had a unique relationship, and while most consumers regularly shop at a grocery retailer, there are many benefits to shopping at local farmers markets. As reported by The Progressive Grocer, “Grocery stores remain the […]
January 26, 2024
Via: Retail DiveUnsurprisingly, shoplifting plummeted amid the lockdowns and social distancing protocols of the height of the pandemic. As customers have returned to stores, however, so have thieves. In 2019, the annual number of reported shoplifting incidents was 237.8 per 100,000 residents, […]
E-payment & Data Security, Tech
January 26, 2024
Via: Retail TouchPointsThe seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. But although brands have invested heavily in functions like product discovery, merchandising and […]
January 24, 2024
Via: LightspeedEvery retail business has inventory, but some stores are more complicated than others. And it can take a lot of trial and error before mastering inventory management systems. Consider the bike shop: in the sales department alone, there are all […]
January 24, 2024
Via: RIS NewsThe FMI Midwinter Executive Conference keynote session “Putting Generative AI to Work for Food Retail” brought industry leaders together to discuss the transformative impact of artificial intelligence (AI) in the grocery retail industry. Sponsored by Invafresh, Doug Baker, vice president, […]
January 22, 2024
Via: Retail Dive2024 and beyond will be about making AI adoption in retail as mainstream as possible and designing the strategies and guardrails around its adoption. Retail leaders are bullish about AI’s role in improving growth and profitability. According to Gartner, AI […]
January 19, 2024
Via: RetailWireAt a session at the NRF 2024: Retail’s Big Show, Amy Eschliman, managing director of retail at Google Cloud, predicted that generative AI (GenAI) could be as disruptive as the arrival of the internet or mobile phones. “These massive transformations […]