March 15, 2024
Via: Retail DiveAmazon on Thursday announced its first Big Spring Sale. The six-day promotion will run from Wednesday through March 25. Unlike past big promotional events, sales will be available for all customers. However, Prime members can access exclusive deals during the […]
February 21, 2024
Via: Retail TouchPointsIn a sign of its enormous role in both the U.S. and world economies, Amazon will join the exclusive “club” of 30 companies that make up the Dow Jones Industrial Average (DJIA), replacing Walgreens Boots Alliance. Additionally, Uber has been […]
Customer Experience, Loyalty Programs
February 8, 2024
Via: Retail TouchPointsTarget could soon be following in the footsteps of competitors Amazon, Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the […]
February 5, 2024
Via: RetailWireAmazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]
December 19, 2023
Via: Retail DiveThe Federal Trade Commission’s antitrust lawsuit against Amazon isn’t likely to start until some time in 2026, if not later, according to a joint statement by the parties filed this week. In estimating when it would be ready for trial, […]
December 12, 2023
Via: Retail DiveThe FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]
November 28, 2023
Via: Retail TouchPointsWhen you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]
November 28, 2023
Via: Retail TouchPointsConsumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time, according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which […]
Customer Engagement, Customer Experience
November 21, 2023
Via: Retail TouchPointsThe winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]
November 13, 2023
Via: Retail TouchPointsAugust’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]
October 12, 2023
Via: RetailWireIn February, Amazon hiked the minimum purchase Amazon Prime members have to make for free grocery deliveries from $35 to $150. Last week, the threshold was lowered to $100. Amazon said in a press release, “We’re always looking for ways […]
October 3, 2023
Via: Retail DiveAbout 20 years ago, Jeff Bezos told CNET Magazine that the then-eight-year-old company wanted to become “something completely new” in retail. “There is no physical analog for what Amazon.com is becoming,” he said. “And our vision hasn’t changed at all […]
September 29, 2023
Via: Retail TouchPointsOne of the best courses I took back in college (I won’t say how long ago that was, but it was before smartphones and even faxes, so you do the math) was on labor history: unions, strikes, the Industrial Workers […]
September 28, 2023
Via: Retail TouchPointsWe’ve all heard the stat — more shopping searches now start on sites like Amazon or TikTok than on traditional search engines. While the truth is a bit more nuanced, one thing is crystal clear — the realm of online […]
September 27, 2023
Via: RetailWireAt the end of August, Nasdaq reported that though many companies are struggling, there are three retail stocks to consider that will hold or increase their value. According to Nasdaq, “Retail stocks are not what they used to be with […]
September 26, 2023
Via: Retail DiveThe Federal Trade Commission and attorneys general from 17 states on Tuesday sued Amazon in the U.S. District Court for the Western District of Washington, alleging anticompetitive practices that they say hurt consumers and Amazon’s marketplace sellers alike. “Our complaint […]
Customer Engagement, Customer Experience
September 25, 2023
Via: Retail TouchPointsThere will be no religious talk in this article, but I will pose a challenging question. Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of […]
September 20, 2023
Via: Retail DiveThe retail industry typically hires hundreds of thousands of people to support holiday operations. But it appears that some companies have pulled back on seasonal hiring so far this year, with plans at their lowest since 2008, CNN reported. But […]
August 30, 2023
Via: RetailWireDespite challenges ranging from regulations to noise, cost, safety, and public acceptance, Walmart continues to push ahead with tests of drone delivery. A new partnership with Wing, a drone-delivery provider owned by Alphabet, Google’s parent company, enables air delivery to […]
August 30, 2023
Via: Retail DiveAmid rising operational and delivery costs, Amazon is experimenting with threshold minimums for shipping. “We continually evaluate our offerings and make adjustments based on those assessments,” an Amazon spokesperson said in an email to Retail Dive. In its Q2 earnings […]