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Category: Customer Experience


Customer Engagement, Customer Experience

Amazon expands ‘the Hub’ locker system

June 20, 2018

Via: Retail Dive

With the Hub, Amazon is upending not just the last mile, but the last few inches of delivery — yet another challenge to legacy players like United Parcel Service, FedEx and even the Postal Service. Speculation about Amazon’s delivery ambitions […]


Customer Experience, Point of Puchase

Apparel shoppers really want to try before they buy

June 12, 2018

Via: Retail Dive

Plenty of shoppers still prefer stores. Despite runaway growth in e-commerce, brick-and-mortar remains the top venue for shoppers and apparel buyers in particular, are keen on the “try before you buy” inherent in physical locations. Indeed, an A.T. Kearney survey […]


Customer Engagement, Customer Experience, Retail Trends

Retailers need to meet customers where they are

June 7, 2018

Via: Retail Dive

CHICAGO — Consumers are using multiple touchpoints when they shop, including online browsing, mobile smartphones, in-store visits and, increasingly, voice-activated devices, driving the need for retailers to meet them at each of these touchpoints with a full, frictionless experience, according […]


Customer Engagement, Customer Experience

Convenience vs value: What retailers need to know about the great consumer divide

June 5, 2018

Via: Retail Dive

For decades, maybe even centuries, people have wanted the most food, housing, furniture, clothing and accessories for every dollar. They’ve wanted to squeeze every penny to ensure they get as much as possible from their hard-earned money. But seeking value […]


Customer Engagement, Customer Experience, Others, Tech

Text It to Get It: Walmart Launches Personal Shopping Service Jetblack

June 1, 2018

Via: Retail Info Systems News

As retailers clamor to find the right mix of art and science to perfect their personalization efforts, Walmart has launched a new shopping service that combines the convenience of e-commerce with the customized attention of a personal assistant. Last week […]


Customer Engagement, Customer Experience, Suppliers

Target expands same-day delivery across the Midwest

May 31, 2018

Via: Retail Dive

In just six months, Target has acquired a same-day delivery darling and scaled the service to 91 markets. And it’s on track to offer the service nationwide by the holidays, a company spokesperson told Retail Dive. That’s no small feat […]


Customer Experience, Loyalty Programs

Target puts its mark on instant gratification

May 22, 2018

Via: FierceRetail

Target’s next-day delivery service, Target Restock, is now available nationwide. The program, which restocks household goods, is free for all Target REDcard purchases and for all other consumers the cost is $2.99, opening up faster delivery service to a much […]


Customer Engagement, Customer Experience

4 Ways To Retain Your E-Commerce Customers With Personalization

May 18, 2018

Via: The Retail TouchPoints Blog

When it comes to e-Commerce, marketers often focus on driving new web site traffic and getting new customers. While these customer acquisition efforts are undoubtedly important, it’s often forgotten that it’s your existing customers who will make up 40% of […]


Customer Experience, Loyalty Programs, Point of Puchase

Ikea’s new credit card offers cash back, but only for Ikea purchases

May 17, 2018

Via: Retail Dive

Ikea’s new card arrives at a time when private-label store credit cards are rapidly evolving. More retailers who hadn’t offered their own cards, such as Lucky Brand, are getting into the game, while retailers with established credit cards, such as […]


Customer Engagement, Customer Experience

6 Trends to Win Customers

May 15, 2018

Via: Independent Retailer

A customer’s path to purchase often begins online but ends in-store. In fact, a Forbes Insight report found that 82% of shoppers conduct research online before completing a purchase in-store. Independent retailers know that an online presence is important. According […]