April 25, 2024
Via: Retail TouchPointsRetail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting that by 2028, RMNs will contribute to 15.4% of all ad revenue, outpacing television advertising. How can retailers capitalize on this shift […]
April 24, 2024
Via: Retail DiveFoot Locker is sending its stores back to the changing room. The retailer’s first store of the future concept, which CEO Mary Dillon teased in an earnings call last month, opened Wednesday at the Willowbrook Mall in Wayne, New Jersey. […]
April 24, 2024
Via: Retail DiveLast month’s retail sales, released April 15 by the U.S. Commerce Department’s Census Bureau, closed out a first quarter that has been much more of a boon for retailers than many observers expected. The year-over-year increase in March — 5.3% […]
April 23, 2024
Via: Retail DiveIn a move that further extends its reach offline, Wayfair is getting ready to open its first large-format store next month. The store, located in Edens Plaza in Wilmette, Illinois, will open on May 23. The space spans 150,000 square […]
Customer Engagement, Customer Experience
April 22, 2024
Via: Retail DiveUniversal Standard did a soft-pilot of Fit Liberty in 2017 with limited styles. Today, Fit Liberty includes denim, workwear, outerwear, dresses, athleisure and other designs. “While size fluctuation is a normal part of life, we don’t think it should dictate […]
April 18, 2024
Via: Retail TouchPointsWe’ve all heard the analogy of the boiling frog: when a frog is put into a pot of boiling water, it will instantly jump out. However, when the frog is immersed into a pot of lukewarm water that is slowly […]
April 16, 2024
Via: Retail TouchPointsAmazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded […]
April 11, 2024
Via: Retail TouchPointsWe are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% […]
Customer Experience, Point of Purchase
April 10, 2024
Via: Retail TouchPointsSince 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. But the resilience of the American consumer prevented an all-out economic disaster. Time and time again, consumers kept […]
April 10, 2024
Via: Retail DiveNike remains the leading clothing and shoe brand for teenage consumers, but has seen a dip in interest. The brand’s share in footwear decreased 190 basis points year over year and 230 basis points compared to Piper Sandler’s fall 2023 […]
Customer Experience, Loyalty Programs
April 9, 2024
Via: Retail TouchPointsMGA Entertainment, the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer (DTC) site and rewards program to get closer to its customers. Although MGA products will still be available through […]
Customer Engagement, Customer Experience
April 9, 2024
Via: Retail DiveBest Buy and Google have previously partnered on different products and services, including advertising, hardware and Google Chrome, the retailer said. Best Buy’s internal staffers will work with Accenture and Google to create, pilot and scale the new generative AI […]
April 8, 2024
Via: Retail DiveIn the shifting tides of retail, the prominence of Retail Media Networks (RMNs) has surged, signaling a new dawn of digital marketing within the retail sector. This rise is anchored in the growing imperative for first-party data acquisition as traditional […]
Customer Engagement, Customer Experience
April 4, 2024
Via: Retail TouchPointsCostco has expanded its partnership with health care marketplace Sesame to offer weight loss care that includes individual clinical consultations and access to medications, if clinically appropriate and subject to their availability. For $179, Costco members will receive three months […]
Customer Experience, Point of Purchase
April 3, 2024
Via: Retail TouchPointsFor anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study, 85% of consumers check a company’s returns policy before even making […]
April 2, 2024
Via: Retail TouchPointsWalmart plans to take its Connect retail media offering “to the next level” this year, by expanding access to international and non-endemic advertisers, doubling down on self-serve capabilities across its spectrum of advertiser tools and expanding in-store, onsite and offsite […]
Customer Experience, Loyalty Programs
April 2, 2024
Via: Retail TouchPointsPetSmart has added two new tiers to its renamed loyalty program, Treats Rewards, along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations. The retailer already has more […]
April 1, 2024
Via: Retail TouchPointsImagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly […]
March 28, 2024
Via: Retail DiveFour years ago H&M Group pulled back on what had been a global expansion of its store network and began to emphasize e-commerce. In 2020, that meant closing some 170 stores, and in 2021 another 250; at the time its […]
March 27, 2024
Via: Retail TouchPointsWith so many shifts in the market, the pressure is on to upskill your workforce. However, there is a balance between getting employees up to speed quickly and effectively while also fostering open communication and confidence. The retail industry can […]