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Tag: featured


E-payment & Data Security, Tech

Ballooning credit card balances already loom over 2024’s retail sales

March 18, 2024

Via: Retail Dive

Retail sales in January and February indicate a possible pull-back in consumer spending, which some analysts warn is due at least in part to burgeoning credit card debt that could continue throughout the year. Retail sales in November and December, […]


News & Trends

Hugo Boss lands on Roblox to promote new denim-inspired clothing line

March 14, 2024

Via: Retail Dive

Luxury fashion continues to gravitate toward Roblox, an online game that allows brand partners to build custom virtual worlds for shoppers to explore. Roblox players control avatars that can don different outfits and participate in a variety of in-game activities […]


Retail Types, Stores

Claire’s to launch displays in thousands of Walgreens stores

March 13, 2024

Via: Retail Dive

With its Walgreens collaboration, Claire’s has added another major retailer to its lineup of partners. In 2022, the company entered a shop-in-shop agreement with a major retailer: Macy’s. In October 2023, the accessories retailer rolled out displays in about 700 […]


Retail Types, Stores

Generation Tux steps into physical retail

March 12, 2024

Via: Retail Dive

Generation Tux’s Columbus showroom will serve as a hub for local wedding planners and community events, and will offer customers the opportunity to work with stylists who can provide advice and style consultations. “Our Columbus Showroom is set to become […]


Customer Experience, Point of Purchase

All the Feels: How Mood will Underpin Future Consumer Spending in Retail

March 12, 2024

Via: Retail TouchPoints

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. In 2024 and beyond, we will see mood enter the limelight, with retailers […]


Retail Types, Stores

Wayfair refreshes brand ahead of first large-format store opening

March 11, 2024

Via: Retail Dive

With its new campaign, Wayfair is welcoming shoppers to “The Wayborhood,” a playful, fantastical neighborhood that celebrates the home retailer’s “Every style, every home” tagline and comes to life across a variety of consumer touch points. By tweaking its logo […]


Others, Tech

How AI is Ushering in the Future of Interactive Commerce

March 7, 2024

Via: Retail TouchPoints

Quiet luxury, coastal grandmother, and cottagecore are just a few fashion trends that have emerged from the TikTok era. If you’re like me, you wouldn’t even know where to begin finding an outfit to fit some of these. Is there […]


Retail Types, Stores

First Look: Frontgate Launches New Retail Store Concept

March 6, 2024

Via: RIS News

Home furnishing retailer Frontgate is launching its new retail experience, starting with a store Preston Royal Village in Dallas, TX. The 9,443-square-foot layout enables shoppers to browse by room through curved archways, to help transition departments and provide a more […]


Customer Engagement, Customer Experience

Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

March 6, 2024

Via: Retail TouchPoints

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a […]


Customer Engagement, Customer Experience

Bringing Retail Media to Main Street and Beyond: 6 Building Blocks for Success

March 5, 2024

Via: Retail TouchPoints

In the last few years, point of purchase has emerged as a sweet spot for effective marketing. These days, it seems like every major retailer has its own channel for serving ads, and advertisers are seizing this opportunity eagerly, to […]


FMCG products, Retail Types

Whole Foods Market to Expand Small-Format Store Concept for Urban Shoppers

March 4, 2024

Via: RIS News

Whole Foods Market is opening a small-format store dubbed Whole Foods Market Daily Shop in NYC this year, with plans to expand the store concept. Ranging from 7,000-14,000 square feet, the quick-shop stores are about a quarter to half the […]


Customer Engagement, Customer Experience

5 Ways Retailtainment is Reshaping OOH Advertising

February 28, 2024

Via: Retail TouchPoints

Out-of-home (OOH) advertising has played an integral role in the media mix for decades due to its influence and impact. The vast majority (88%) of U.S. adults have noticed an OOH ad within a one-month period and 78% of these […]


E-payment & Data Security, Tech

Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

February 27, 2024

Via: Retail TouchPoints

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital […]


Suppliers

Walmart trims store-to-home delivery costs by 20%

February 27, 2024

Via: Retail Dive

The unit economics surrounding Walmart’s last-mile delivery operations have improved as it grows its online shopper base and, consequently, order volume from its stores. Store-fulfilled delivery sales jumped 50% in Q4, with the company reaching a $2 billion monthly run […]


E-payment & Data Security, Tech

How to Improve Digital Privacy and Trust Between Consumers and Companies

February 26, 2024

Via: Retail TouchPoints

In the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep […]


E-payment & Data Security, Tech

Why Is Online Cart Abandonment So Stubbornly High?

February 26, 2024

Via: RetailWire

Surprise shipping fees, lengthy delivery, security concerns, and a cumbersome checkout process are just some of the long list of reasons for online cart abandonment. Statista reports that online cart abandonment has been climbing steadily since 2014, reaching 70% in […]


Customer Engagement, Customer Experience

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

February 21, 2024

Via: Retail TouchPoints

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for […]


Customer Engagement, Customer Experience

How Optimizing Delivery Improves Customer Loyalty

February 21, 2024

Via: RIS News

With more consumers embracing digital wallets, mobile apps, online ordering, and delivery services, the way businesses drive customer loyalty is shifting. Today’s enterprises emphasize delighting customers by connecting experiences across devices and channels — meeting consumers when and where they […]


News & Trends

BNPL popularity rises among ‘financially fragile’ consumers

February 21, 2024

Via: Retail Dive

The NY Fed previously deemed consumers using BNPL as more likely to be “financially fragile,” noting in a September report that they have credit scores below 620, have been delinquent on a loan or have been rejected for a credit […]


News & Trends

How to Create Real Retailer-Brand Loyalty

February 19, 2024

Via: SCMR Editorial

There are certainly some brands that are deeply embedded with their retail partners, developing exclusive products in partnership and engaging in cooperative marketing. But given the vast number of retail vendors out there, I would submit that the number of […]