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Customer Engagement, Customer Experience

Is It Time for Phygital Retail To Become Mainstream?

May 16, 2024

Via: RetailWire

In 2022, BrainTrust members discussed the notion of a phygital retail future. Now, over two years later, we take a look at how far this landscape has evolved in regards to digitizing the physical store. The integration of digital and […]


Customer Engagement, Customer Experience

Reebok launches custom AI sneaker experience on Instagram

May 15, 2024

Via: Retail Dive

Reebok Impact marks a collaboration between Reebok and Futureverse coming to fruition. Last December, the two companies announced plans to launch the Reebok Impact virtual experience as part of the shoe brand’s efforts to showcase its products in a new […]


Customer Experience, Point of Purchase

Should All Retailers Utilize Self-Service?

May 15, 2024

Via: RetailWire

In today’s fast-paced world, convenience is king. Yet currently, there has been a growing divide between supporters and detractors of self-service and self-checkout lanes. Self-serve retail, also known as unattended retail, removes the cashier from the equation. It encompasses various […]


E-commerce, Retail Types

Instacart sees smart carts as key growth driver

May 13, 2024

Via: Retail Dive

As Instacart works to bring its technology to more grocery stores, the company is looking to smart carts to help lead the way. The company, which continues to depend heavily on its legacy e-commerce business to drive revenue, expects to […]


Customer Engagement, Customer Experience

How UrbanStems Leverages AI to Manage Peak-Season Customer Service

May 13, 2024

Via: Retail TouchPoints

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a […]


Others, Tech

Shopsense launches retail media platform for second-screen shopping

May 9, 2024

Via: Retail Dive

Shopsense said its solution is making it easier for consumers and broadcasters to tap into the retail media market, calling it the “fastest-growing advertising segment in the U.S.” The platform makes it seamless for consumers to find and purchase products […]


Others, Tech

What to Consider When Incorporating AI into Your Retail Business

May 8, 2024

Via: Retail TouchPoints

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. Today, it is hard to imagine any sector where […]


E-payment & Data Security, Tech

Are ‘Buy Now, Pay Later’ Services Helpful or Harmful to Retail?

May 7, 2024

Via: RetailWire

In recent years, “buy now, pay later” (BNPL) services have surged in popularity, offering consumers the flexibility to make purchases and spread payments over time. While BNPL is touted as a convenient solution, the reality for some users has been […]


Others, Tech

Meta Rolls Out New AI Tools to Help Brands Enhance Advertising Results

May 7, 2024

Via: Retail TouchPoints

Meta has introduced a series of new generative AI tools to help advertisers automate and scale the “diversification of their creative,” which company executives said is key to seeing success from advertising campaigns on its platforms, including Instagram and Facebook. […]


News & Trends

Safety, Service and Sustainability: How Connected Equipment Offers Retailers a Competitive Advantage

May 6, 2024

Via: Retail TouchPoints

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. In a clothing store in Phoenix, the AC automatically adjusts to keep customers […]


Customer Experience, E-commerce, Point of Purchase, Retail Types

Is E-Grocery Entering a New Phase of Growth?

May 1, 2024

Via: RetailWire

U.S. online grocery growth is expected to significantly slow but still outpace in-store growth by three times over the next five years, according to Brick Meet Click’s new U.S. eGrocery Sales Forecast. The report, sponsored by Mercatus, predicts that overall […]


E-payment & Data Security, Tech

NRF objects to Visa-Mastercard settlement

May 1, 2024

Via: Retail Dive

A major trade group, the National Retail Federation, objected Friday to a landmark litigation settlement some merchants reached with the card networks Visa and Mastercard last month over past overcharges. The NRF, which represents thousands of U.S. retailers, told the […]


Others, Retail Types, Stores, Tech

How Technology and Science Create Unforgettable, Immersive In-Store Experiences

May 1, 2024

Via: Retail TouchPoints

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. […]


E-commerce, Retail Types

Nordstrom debuts online marketplace

April 30, 2024

Via: Retail Dive

Nordstrom’s marketplace launch comes after the retailer last month said it planned to lean into its e-commerce business. CEO Erik Nordstrom said during a Q4 earnings call that the retailer is enhancing its online personalization features. In recent years, other […]


Others, Tech

Estée Lauder CIO wants to bring AI to the forefront of beauty

April 29, 2024

Via: Retail Dive

Estée Lauder is looking to strengthen its AI capabilities after sifting through generative AI use cases submitted by employees last year and becoming an early adopter of ChatGPT Enterprise. “Our partnership with Microsoft has already sparked incredible innovations,” CIO Michael […]


News & Trends

Four Ways Retailers can Boost Retail Media Network Profitability

April 25, 2024

Via: Retail TouchPoints

Retail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting that by 2028, RMNs will contribute to 15.4% of all ad revenue, outpacing television advertising. How can retailers capitalize on this shift […]


Retail Types, Stores

Foot Locker unveils new store concept in ‘critical year’

April 24, 2024

Via: Retail Dive

Foot Locker is sending its stores back to the changing room. The retailer’s first store of the future concept, which CEO Mary Dillon teased in an earnings call last month, opened Wednesday at the Willowbrook Mall in Wayne, New Jersey. […]


News & Trends

What Q1’s retail sales say about the consumer in 2024

April 24, 2024

Via: Retail Dive

Last month’s retail sales, released April 15 by the U.S. Commerce Department’s Census Bureau, closed out a first quarter that has been much more of a boon for retailers than many observers expected. The year-over-year increase in March — 5.3% […]


Retail Types, Stores

Wayfair’s first large-format store to open next month

April 23, 2024

Via: Retail Dive

In a move that further extends its reach offline, Wayfair is getting ready to open its first large-format store next month. The store, located in Edens Plaza in Wilmette, Illinois, will open on May 23. The space spans 150,000 square […]


Customer Engagement, Customer Experience

Universal Standard launches size exchange program

April 22, 2024

Via: Retail Dive

Universal Standard did a soft-pilot of Fit Liberty in 2017 with limited styles. Today, Fit Liberty includes denim, workwear, outerwear, dresses, athleisure and other designs. “While size fluctuation is a normal part of life, we don’t think it should dictate […]