Customer Experience, Point of Purchase
March 12, 2024
Via: Retail TouchPointsThe future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. In 2024 and beyond, we will see mood enter the limelight, with retailers […]
Customer Experience, Point of Purchase
February 29, 2024
Via: Retail TouchPointsThe point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory […]
E-payment & Data Security, Tech
February 27, 2024
Via: Retail TouchPointsIn the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital […]
February 27, 2024
Via: Mary GametGlobal retail sales have never been better, according to Statista. Compared to the 26.4 trillion USD sales in 2021, they should reach approximately 32.8 trillion US dollars by 2026. It is a turbulent market where consumer preferences shift daily, and […]
February 23, 2024
Via: SCMR EditorialLike so many organizations, the Reshoring Institute did a predictions survey for 2024. The results surprised us. Out of all the responses, politics was the most often cited regarding what will affect supply chains in 2024. Fifteen or 20 years […]
February 23, 2024
Via: Retail DiveWith over 5,000 suppliers participating, Walmart has called Project Gigaton “one of the largest private sector consortia of its kind.” When Walmart first set targets for reducing emissions both in its operations and value chain, the Science Based Target Initiative […]
February 22, 2024
Via: SCMR EditorialA common challenge supplier quality leaders face is getting suppliers to implement improvements beyond those necessary to maintain compliance. According to participants in Gartner’s Supplier Quality Management Benchmark Survey, even if suppliers have the knowledge and ability to develop their […]
February 22, 2024
Via: Retail DiveHome and furniture have remained among the challenging segments of retail in recent months as consumers continue to feel economic and inflationary pressures, shifting their spending away from discretionary purchases. Beyond Inc. has an opportunity to grow revenue, get more […]
February 22, 2024
Via: Retail DivePresident and CEO Ted Decker described 2023 as a year of moderation following three years of exceptional growth. The home improvement retailer started last year “with more inventory than we would’ve preferred,” Decker said, according to a Seeking Alpha call […]
February 14, 2024
Via: SCMR EditorialU.S. retailers expect import growth through the first half of 2024 despite continued delays at the Suez Canal and terrorist attacks on ships in the Red Seas, according to the Global Port Tracker report released by the National Retail Federation […]
February 13, 2024
Via: SCMR EditorialThe history of customer service dates to nearly the beginning of time, back to when merchants of the ancient civilizations in Rome and Greece worked to satisfy their customers. It has evolved since then, but until the COVID-19 pandemic disrupted […]
February 9, 2024
Via: Retail TouchPointsRetail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 billion in 2022, up from $93.9 billion in 2021 — and […]
February 7, 2024
Via: RetailWireAttacks on vessels by Yemen’s Houthi rebels in the Red Sea have disrupted international trade, threatening price hikes and shipment delays. Many importers are revisiting coping strategies tapped during the pandemic. The Suez Canal is the main route for shipping […]
February 6, 2024
Via: RetailWireValentine’s Day sales are being predicted, and while some believe consumer spending will fall flat, the National Retail Federation’s (NRF) data concludes that nearly $14.2 billion of total spending on significant others is expected this year. The NRF and Prosper […]
February 1, 2024
Via: Retail DiveWhile some pandemic problems in retail have waned, with inventories leveling off and consumers returning to buying both in-stores and online, 2024 is not without its challenges. Consumers are feeling the impact of inflation, while retail C-suites continue to see […]
Customer Engagement, Customer Experience
January 30, 2024
Via: RIS NewsCustomer satisfaction in retail is making a comeback. To uncover which companies have the highest customer satisfaction, the American Customer Satisfaction Index (ACSI) interviewed 40,264 customers (chosen at random and contacted via email from January 2023 to December 2023). The […]
January 29, 2024
Via: RIS NewsUSA Today conducted a keyword analysis (from November 20 – 28, 2023) of more than three million Glassdoor reviews of 500 large employers in 25 industries to see where pay came up the most frequently, along with the commentaries on […]
January 29, 2024
Via: RetailWireGrocery supermarkets and farmers markets have had a unique relationship, and while most consumers regularly shop at a grocery retailer, there are many benefits to shopping at local farmers markets. As reported by The Progressive Grocer, “Grocery stores remain the […]
January 26, 2024
Via: Retail DiveUnsurprisingly, shoplifting plummeted amid the lockdowns and social distancing protocols of the height of the pandemic. As customers have returned to stores, however, so have thieves. In 2019, the annual number of reported shoplifting incidents was 237.8 per 100,000 residents, […]
E-payment & Data Security, Tech
January 26, 2024
Via: Retail TouchPointsThe seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. But although brands have invested heavily in functions like product discovery, merchandising and […]