Customer Experience, Loyalty Programs
April 9, 2024
Via: Retail TouchPointsMGA Entertainment, the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer (DTC) site and rewards program to get closer to its customers. Although MGA products will still be available through […]
Customer Experience, Loyalty Programs
April 2, 2024
Via: Retail TouchPointsPetSmart has added two new tiers to its renamed loyalty program, Treats Rewards, along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations. The retailer already has more […]
Customer Experience, Loyalty Programs
February 8, 2024
Via: Retail TouchPointsTarget could soon be following in the footsteps of competitors Amazon, Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the […]
Customer Experience, Loyalty Programs
December 21, 2023
Via: Retail TouchPointsUlta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards, and along with the new […]
Customer Experience, Loyalty Programs
August 8, 2023
Via: Retail TouchPointsSure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. While dollar savings may be top-of-mind for many shoppers today, “value” can have a very different meaning for others. That is why consumers […]
Customer Experience, Loyalty Programs
July 17, 2023
Via: RetailWireWhen offered by a retail company, a lifetime warranty is both a business strategy and a consumer benefit rolled into one, but with its fair share of pros and cons, it has become more controversial than ever. On the plus […]
Customer Experience, Loyalty Programs
May 11, 2023
Via: Retail DiveRetail’s consumer electronics segment continues to feel the pressures of an economic environment where people are less inclined to make discretionary purchases. At the height of the pandemic, when an unprecedented number of people transitioned to remote work or school, […]
Customer Experience, Loyalty Programs
April 26, 2023
Via: Retail TouchPointsMajor retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite […]
Customer Experience, Loyalty Programs
April 18, 2023
Via: RetailWireA university study concludes that paid, membership-based free shipping (MFS) programs can compensate for delivery costs, reduce customer churn and be a significant revenue source. Researchers from North Carolina State University and Texas A&M University calculated that MFS programs deliver […]
Customer Experience, Loyalty Programs
March 13, 2023
Via: Retail TouchPointsWhat a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — […]
Customer Experience, Loyalty Programs
February 28, 2023
Via: Retail TouchPointsThere’s no question that rising prices have altered consumer behaviors. Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all […]
Customer Experience, Loyalty Programs
February 27, 2023
Via: Retail TouchPointsWhile a new year means new opportunities for retailers, the importance of a successful customer loyalty program remains as important as ever. Companies need to build a trusted, positive emotional connection between their brand and their customer to drive new […]
Customer Experience, Loyalty Programs
February 9, 2023
Via: Retail TouchPointsOnline furniture and home furnishings retailer Overstock has partnered with Citi Retail Services to offer customers digital-first benefits and rewards through a co-branded Overstock Mastercard. “As a customer-focused online retailer, we’re always exploring new ways to better provide smart value,” […]
Customer Experience, Loyalty Programs
January 17, 2023
Via: Retail TouchPointsRelationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]
Customer Experience, Loyalty Programs
January 12, 2023
Via: RetailWireThe good news if you are a My Best Buy rewards program member is that you will no longer be required to make a minimum purchase to receive free standard shipping on online orders. The bad news is that you […]
Customer Experience, Loyalty Programs
December 8, 2022
Via: Retail TouchPointsDavid’s Bridal has introduced its Diamond Prom loyalty program to further broaden its appeal to younger formalwear shoppers. The retailer also plans to open prom pop-up shops in Q1 2023, just ahead of prom season. Members of the new loyalty […]
Customer Experience, Loyalty Programs
November 29, 2022
Via: Independent RetailerDiscounting in ecommerce has become popular because it is easy to offer and implement. Keeping customers after they make holiday purchases is on the mind of all brands and retailers, but it is becoming clearer that one-off orders focused on […]
Customer Experience, Loyalty Programs
September 22, 2022
Via: Retail TouchPointsInflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. However, even with many of the last […]
Customer Experience, Loyalty Programs
September 15, 2022
Via: ChargedIkea has increased the number of perks for members of its loyalty program, including a 5% saving on eligible in-store purchases and offering “special” pricing on select delivery options online, it said in a release. The discount applies to the […]
Customer Experience, Loyalty Programs
September 2, 2022
Via: Retail TouchPointsRetailers looking to attract and retain price-conscious shoppers during the current bout of inflation may want to consider stocking more small- and medium-sized brands. Competing on price presents several challenges to margins, but offering smaller and newer products can help […]