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Category: Customer Engagement


Customer Engagement, Customer Experience

3 Ways to Help Gift Stores Strengthen Their Merchandising

October 17, 2017

Via: Retail Minded

When it comes to brick and mortar stores, nothing is more powerful than the visual appeal your store can offer. From the curb appeal of your storefront to what customers see when they first walk into your retail space, there […]


Customer Engagement, Customer Experience, In-Store Media, Tech

Amazon.com Unwraps its 2017 Holiday Toy List, Electronics Gift Guide and Home Gift Guide

October 16, 2017

Via: Business Wire

SEATTLE–(BUSINESS WIRE)–(NASDAQ:AMZN) – Amazon.com today announced the launch of its 2017 Holiday Toy List, Electronics Gift Guide and Home Gift Guide, taking the guesswork out of gifting and helping customers delight their loved ones this holiday season. Thoughtfully curated and […]


Customer Engagement, Customer Experience, Retail Trends

3 ways retailers can stand up to big competitors

October 12, 2017

Via: Retail Dive

Retail giants like Victoria’s Secret and Amazon are gobbling up market share, but there’s still plenty of room for aggressive entrepreneurs to grow, writes Yandy.com CEO Thom Brodeur-Kazanjian. Every year there are new stories out about Amazon devouring smaller online […]


Customer Engagement, Customer Experience

7 Shopify Apps That Will Help You Sell More On Black Friday Cyber Monday

October 11, 2017

Via: Shopify Blog

Black Friday Cyber Monday (BFCM) falls on November 24-27 this year. During the span of these 4 days, online sellers of all sizes have the opportunity to be part of one of the biggest sales events of the year. In […]


Customer Engagement, Customer Experience

Walmart Revamps Returns

October 10, 2017

Via: Retail Info Systems News

While news of late has been of Walmart focusing on delivery, the mega retailer is now turning its attention to speeding up returns. Walmart will introduce Mobile Express Returns in November for items sold and shipped by Walmart.com. The new […]


Customer Engagement, Customer Experience, In-Store Media, Loyalty Programs, Tech

E-commerce competition causes 44% of legacy retailers to slash prices

October 9, 2017

Via: Retail Dive

The report demonstrates the pickle retailers are in as they attempt to take on challenges presented by e-commerce — and pricing appears to be a significant problem. Nearly three quarters (72%) of those that have closed stores and failed to […]


Customer Engagement, Customer Experience, Retail Trends

Report: Online giant testing its own delivery service

October 5, 2017

Via: Chain Store Age

Amazon’s new program could give carriers like United Parcel Service and FedEx a run for their money. The online giant is experimenting with a program that rivals services handled by longtime partners UPS and FedEx. Specifically, it is dabbling in […]


Customer Engagement, Customer Experience, In-Store Media, Tech

Walmart goes live with Google voice ordering

October 5, 2017

Via: Retail Dive

Walmart and Google are both trying their best to beat Amazon, and to a great extent, it makes sense that they recently joined forces to do so: Walmart brings the inventory, the retail know-how and the customer base, while Google […]


Customer Engagement, Customer Experience

NRF Forecasts Holiday Sales to Increase Between 3.6 and 4 Percent

October 3, 2017

Via: Business Wire

WASHINGTON–(BUSINESS WIRE)–The National Retail Federation announced today that it expects holiday retail sales in November and December – excluding automobiles, gasoline and restaurants – to increase between 3.6 and 4 percent for a total of $678.75 billion to $682 billion, […]


Customer Engagement, Customer Experience, In-Store Media, Tech

Target expands new ‘Drive Up’ pickup program

October 3, 2017

Via: Retail Dive

In a blog post announcing the re-ignition of its curbside service, Target made a point of this iteration now being “built in-house by Target.” Just before ending its experiment with Curbside, the retailer had touted the scheme publicly as an […]