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Category: Customer Engagement


Customer Engagement, Customer Experience

A grizzly result after Build-A-Bear promo gets shut down

July 13, 2018

Via: The Retail Blogger

What started out as an unmissable bargain for parents with small children across the UK, US and Canada, quickly escalated into turmoil when Build-A-Bear’s latest product promotion received an unprecedented response. US company Build-A-Bear Workshop has made headlines over the […]


Customer Engagement, Customer Experience, Others, Tech

Walmart’s Jetblack tells a lot about the future of e-commerce

July 5, 2018

Via: Retail Dive

Walmart made waves with its launch this spring of Jetblack, the retailer’s concierge shopping service targeting “time-strapped urban parents.” Currently available by invitation only in Manhattan and Brooklyn, the service is generating buzz, not because it’s seen as a game-changing […]


Customer Engagement, Customer Experience, Others, Tech

Walmart Adds 3D Virtual Online Shopping and Buy the Room Features

July 2, 2018

Via: Retail Info Systems News

Walmart rolled out its website redesign in May and launched its new home experience back in February. Now the mega retailer is adding two new ways for customers to browse and discover its home assortment. 3D VIRTUAL SHOPPING TOUR Walmart […]


Customer Engagement, Customer Experience

EBay rolls out Best Price Guarantee

June 28, 2018

Via: FierceRetail

EBay has announced price matching with money back for all U.S. shoppers. Promising the lowest price on thousands of items, eBay will honor a product’s price if it is listed for less on a competitor’s website. The Best Price Guarantee […]


Customer Engagement, Customer Experience, Retail Trends

EMarketer: Mobile makes up 70% of retailers’ digital ad spend

June 27, 2018

Via: Retail Dive

The latest study reflects the growing dependence on mobile advertising to reach new consumers and sell products, no matter the industry. The numbers, however, aren’t a surprise, as tech giants like Google and Facebook have continued to add features that […]


Customer Engagement, Customer Experience

Target doubles down on “run and done” messaging

June 25, 2018

Via: Retail Dive

Target has maintained a keen focus on differentiating its apparel, home goods, furniture and beauty offer, introducing a series of new private labels and services and revamping its stores to better showcase them. That differentiation has earned the retailer a […]


Customer Engagement, Customer Experience

Amazon expands ‘the Hub’ locker system

June 20, 2018

Via: Retail Dive

With the Hub, Amazon is upending not just the last mile, but the last few inches of delivery — yet another challenge to legacy players like United Parcel Service, FedEx and even the Postal Service. Speculation about Amazon’s delivery ambitions […]


Customer Engagement, Customer Experience, Retail Trends

Retailers need to meet customers where they are

June 7, 2018

Via: Retail Dive

CHICAGO — Consumers are using multiple touchpoints when they shop, including online browsing, mobile smartphones, in-store visits and, increasingly, voice-activated devices, driving the need for retailers to meet them at each of these touchpoints with a full, frictionless experience, according […]


Customer Engagement, Customer Experience

Convenience vs value: What retailers need to know about the great consumer divide

June 5, 2018

Via: Retail Dive

For decades, maybe even centuries, people have wanted the most food, housing, furniture, clothing and accessories for every dollar. They’ve wanted to squeeze every penny to ensure they get as much as possible from their hard-earned money. But seeking value […]


Customer Engagement, Customer Experience, Others, Tech

Text It to Get It: Walmart Launches Personal Shopping Service Jetblack

June 1, 2018

Via: Retail Info Systems News

As retailers clamor to find the right mix of art and science to perfect their personalization efforts, Walmart has launched a new shopping service that combines the convenience of e-commerce with the customized attention of a personal assistant. Last week […]