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Category: Customer Engagement


Customer Engagement, Customer Experience

Walmart, Target and others begin final online holiday push

December 11, 2017

Via: Retail Dive

Walmart’s latest salvo in the holiday sales wars represents both its efforts to become a more aggressive player online as well as recent moves to nudge online customers to its stores. It comes amid a holiday period buoyed so far […]


Customer Engagement, Customer Experience, E-payment & Data Security, Tech

Target rolls out much-anticipated mobile wallet feature

December 5, 2017

Via: Retail Dive

Target announced a number of new mobile app features back in September, and said this one was on the way. The timing of the launch, in the middle of the holiday season, couldn’t be better — well, unless you’re already […]


Customer Engagement, Customer Experience, Others, Tech

Technology of the Year: Alexa

December 4, 2017

Via: Retail Dive

Alexa, can you help me make a sale? Voice is taking off and retailers are already scrambling to cash in. In May, eMarketer released a forecast estimating that 5.6 million Americans will use a voice-activated assistant device at least once […]


Customer Engagement, Customer Experience, Retail Trends

War with Amazon sparks change at Walmart, Target

December 1, 2017

Via: Retail Dive

Target is a much smaller retailer than Walmart, with fewer stores and much less of a price focus. Walmart’s massive footprint and owned truck fleet accrue advantages to its brick-and-mortar and omnichannel operations, and its massive size also gives it […]


Customer Engagement, Customer Experience

Building A Better Buying Experience To Reduce The Risk Of Return

November 29, 2017

Via: Retail Minded

In today’s world of ‘trends’ and ‘It Style’, consumers are constantly looking for the latest and greatest in apparel. Unfortunately for retailers, this also means that consumers are returning more purchases than ever before. In fact, 23% of all clothing […]


Customer Engagement, Customer Experience

How Lowe’s Tops Customer Engagement

November 29, 2017

Via: Retail Info Systems News

The third quarter was a charm for Lowe’s Companies, Inc. Profits shot up due to hurricanes Irma and Harvey, and the home improvement retailer came in No. 9 on Forbes Magazine’s inaugural “50 Most Engaged Companies” list. “This distinction highlights […]


Customer Engagement, Customer Experience, E-payment & Data Security, Tech

Delivering connected payments

November 14, 2017

Via: The Retail Blogger

Delivering the promise of connected payments Insights from Kevin Freeguard, Vice President and Managing Director, Verifone UK & Ireland Digital desire is reshaping both online and physical checkouts. Connected commerce has moved beyond the ‘aspirational’ to become a prerequisite for […]


Customer Engagement, Customer Experience

Advice For Walmart: 20,000 Holiday Parties Is A Good Start

November 8, 2017

Via: Forbes Markets

Walmart has a number of plans in place to drive sales during the holiday season, including an expanded assortment of products in stores and online and free two-day shipping on millions of items. “Holiday helpers” will be positioned in stores […]


Customer Engagement, Customer Experience, Retail Types, Stores

Target unveils big discounts ahead of Thanksgiving, Black Friday

November 7, 2017

Via: Retail Dive

Target is out of the gate with some hefty deals well before Black Friday or, more accurately, Thanksgiving (and beyond). The retailer is advertising thousands of deals, including lowest prices of the year on video games, TVs and other electronics. […]


Customer Engagement, Customer Experience, In-Store Media, Tech

Amazon turns to Apple for AR shopping app

November 2, 2017

Via: Retail Dive

It took Amazon a few extra weeks to join the AR app crowd, but that may have been for promotional reasons, as the new feature was announced as part of a larger holiday shopping season announcement (because it just isn’t […]