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Category: Customer Engagement


Customer Engagement, Customer Experience, Retail Types, Stores

BJ’s expands toy selection for the holidays

September 19, 2018

Via: Retail Dive

Toys R Us faced heavy competition from mass merchants and Amazon for years leading up to its disastrous 2017 holiday season and subsequent liquidation. Its failure opened a $1.3 billion hole in the domestic toy market, into which retailers of […]


Customer Engagement, Customer Experience

E-commerce shoppers expect free shipping, branded giveaways

September 14, 2018

Via: Retail Dive

The power of free giveaways is especially strong among younger demographics, as 75% of Gen Z survey respondents and 60% of millennial respondents said free giveaways were likely to turn them into repeat customers. Yet, consumers don’t want to trade […]


Customer Engagement, Customer Experience, Retail Types, Stores

Urban Outfitters cuts lead times by a month

August 30, 2018

Via: Retail Dive

“We believe there is a shift in fashion that is creating demand for newness and variety,” said Hillary Super, president of apparel and accessories at Anthropologie Group on the company’s May first quarter earnings call. The fashion group’s primary customers, […]


Customer Engagement, Customer Experience, Retail Types, Stores

Target’s Innovative Approach to Fulfillment Helps It Break Traffic and Sales Records

August 29, 2018

Via: Retail Info Systems News

Target has been investing in its retail technology since last year and it seems those changes are starting to resonate with shoppers. The big box retailer broke both traffic and comparable sales records in its latest quarter. “At the beginning […]


Customer Engagement, Customer Experience, Others, Tech

L’Oréal brings AR makeup sampling to Facebook

August 10, 2018

Via: Retail Dive

Major beauty brands have added AR to their marketing mix to engage consumers through mobile tech, promote new products and drive online sales of products that typically require physical try-ons and sampling. By partnering with Facebook, L’Oréal could see an […]


Customer Engagement, Customer Experience

A grizzly result after Build-A-Bear promo gets shut down

July 13, 2018

Via: The Retail Blogger

What started out as an unmissable bargain for parents with small children across the UK, US and Canada, quickly escalated into turmoil when Build-A-Bear’s latest product promotion received an unprecedented response. US company Build-A-Bear Workshop has made headlines over the […]


Customer Engagement, Customer Experience, Others, Tech

Walmart’s Jetblack tells a lot about the future of e-commerce

July 5, 2018

Via: Retail Dive

Walmart made waves with its launch this spring of Jetblack, the retailer’s concierge shopping service targeting “time-strapped urban parents.” Currently available by invitation only in Manhattan and Brooklyn, the service is generating buzz, not because it’s seen as a game-changing […]


Customer Engagement, Customer Experience, Others, Tech

Walmart Adds 3D Virtual Online Shopping and Buy the Room Features

July 2, 2018

Via: Retail Info Systems News

Walmart rolled out its website redesign in May and launched its new home experience back in February. Now the mega retailer is adding two new ways for customers to browse and discover its home assortment. 3D VIRTUAL SHOPPING TOUR Walmart […]


Customer Engagement, Customer Experience

EBay rolls out Best Price Guarantee

June 28, 2018

Via: FierceRetail

EBay has announced price matching with money back for all U.S. shoppers. Promising the lowest price on thousands of items, eBay will honor a product’s price if it is listed for less on a competitor’s website. The Best Price Guarantee […]


Customer Engagement, Customer Experience, Retail Trends

EMarketer: Mobile makes up 70% of retailers’ digital ad spend

June 27, 2018

Via: Retail Dive

The latest study reflects the growing dependence on mobile advertising to reach new consumers and sell products, no matter the industry. The numbers, however, aren’t a surprise, as tech giants like Google and Facebook have continued to add features that […]