Customer Experience, Point of Purchase
March 12, 2024
Via: Retail TouchPointsThe future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. In 2024 and beyond, we will see mood enter the limelight, with retailers […]
Customer Experience, Point of Purchase
February 29, 2024
Via: Retail TouchPointsThe point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory […]
Customer Experience, Point of Purchase
January 17, 2024
Via: Retail TouchPointsIkea, which debuted its Plan and Order Point store format in Dallas in November 2023, will add four additional locations this year, with more to follow. Smaller than traditional Ikea brick-and-mortar locations, these stores offer design consultations and serve as […]
Customer Experience, Point of Purchase
November 29, 2023
Via: Retail TouchPointsWhen addressing concerns relating to homelessness, it’s generally considered critical that those engaging in these discussions take an approach rooted in empathy and understanding. After all, most of these individuals are regular citizens who have fallen on hard times — […]
Customer Experience, Point of Purchase
November 29, 2023
Via: Retail TouchPointsMalls were once the nucleus of “shopping culture.” They were core destinations for all things retail; where families spent hours on a free Saturday and where teens, hungry for independence, spent many Friday nights to build their social clout. But […]
Customer Experience, Point of Purchase
November 15, 2023
Via: Retail TouchPointsThe incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers […]
Customer Experience, Point of Purchase
November 14, 2023
Via: Retail DiveAfter navigating a long, complex bankruptcy process, Toys R Us has expanded its brick-and-mortar presence via flagship stores and shop-in-shop locations. Though the bankruptcy proceedings began in 2018, they stretched into last year. The retailer reached a resolution with its […]
Customer Experience, Point of Purchase
October 31, 2023
Via: Retail TouchPointsLast year, holiday sales grew a modest 5.3% over 2021, according to the National Retail Federation. These results fell below initial predictions due to economic volatility driven by inflation and high interest rates, which explains why retailers are extra cautious […]
Customer Experience, Point of Purchase
October 26, 2023
Via: LightspeedToday City Bird is a beloved retail institution in Detroit, but when the store opened in 2009 this stretch of Canfield Street looked very different. “The view from our counter was just an empty auto factory and a vacant lot,” […]
Customer Experience, Point of Purchase
October 4, 2023
Via: SCMR EditorialThe opening keynote session of this week’s Council of Supply Chain Management Professionals (CSCMP) EDGE conference in Orlando provided an inside look at the supply chain of Minneapolis-based Target, one of the world’s largest retailers. In a fireside chat with […]
Customer Experience, Point of Purchase
September 27, 2023
Via: RIS NewsRetail theft news has flooded headlines this year, quickly becoming a top concern for enterprises who are looking to keep consumers safe and products safeguarded from pilfering. Amongst the companies being impacted are popular hypermarkets, with Target being the latest […]
Customer Experience, Point of Purchase
September 20, 2023
Via: Retail TouchPointsWhat’s the most important aspect of luxury retail design today? If you said “mastering techniques to improve in-person experiential settings,” you’d be exactly right. You might also raise the need for better and more innovative formats that improve customer service […]
Customer Experience, Point of Purchase
September 18, 2023
Via: RIS NewsThe grocery retailer has extended its ‘Flash’ service for rapid pick-up and delivery orders across multiple banner stores. Albertsons Companies has introduced its Flash grocery service to over 2,000 store locations, offering customers the ability to receive their DriveUp & […]
Customer Experience, Point of Purchase
August 17, 2023
Via: Retail TouchPointsGucci will bring its fashion authority and 102-year legacy of Italian craftsmanship to JD.com, creating a digital flagship store on the Chinese ecommerce platform. The online store will include a full range of Gucci brand services, including access to Gucci’s […]
Customer Experience, Point of Purchase
August 9, 2023
Via: Retail TouchPointsIt’s no secret that the mall isn’t the draw it once was. Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. The idea of transforming malls […]
Customer Experience, Point of Purchase
August 4, 2023
Via: Retail TouchPointsThe travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. However, with the industry’s gradual recovery, airports are starting to face new, […]
Customer Experience, Point of Purchase
August 1, 2023
Via: Retail TouchPointsLacoste has opened a new virtual store in partnership with Emperia to showcase its summer collection and expand the exclusive experiences tied to its NFT-based UNDW3 (pronounced “underwater”) loyalty program. This is the brand’s second virtual store; the first was […]
Customer Experience, Point of Purchase
July 27, 2023
Via: Retail DiveRenewed e-commerce growth and a post-COVID-19 pandemic shift to “just-in-case supply chains” — a strategy focused on keeping large inventories on hand — will drive an uptick in warehouse construction in 2024, which in turn will fuel an increased demand […]
Customer Experience, Point of Purchase
July 20, 2023
Via: Retail TouchPointsFurniture and mattress retailer Ashley will update its stores across the U.S. to mark its official rebranding from its original name, Ashley HomeStore. The rebrand was initiated last year with the debut of a new logo and the name change, […]
Customer Engagement, Customer Experience, Point of Purchase
February 16, 2023
Via: Retail TouchPointsThe global pandemic changed our world in so many ways — some good, some bad. Retail and hospitality industries were hit particularly hard. CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in […]