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Category: Point of Purchase


Customer Experience, Point of Purchase

Ikea to Open 4 More ‘Plan and Order Point’ Stores in 2024

January 17, 2024

Via: Retail TouchPoints

Ikea, which debuted its Plan and Order Point store format in Dallas in November 2023, will add four additional locations this year, with more to follow. Smaller than traditional Ikea brick-and-mortar locations, these stores offer design consultations and serve as […]


Customer Experience, Point of Purchase

A Proactive Way to Address Loitering, Crime and Unhoused Populations in Retail Locations

November 29, 2023

Via: Retail TouchPoints

When addressing concerns relating to homelessness, it’s generally considered critical that those engaging in these discussions take an approach rooted in empathy and understanding. After all, most of these individuals are regular citizens who have fallen on hard times — […]


Customer Experience, Point of Purchase

Solving the Shopping Mall ‘Identity Crisis’ with Community Data and Careful Curation

November 29, 2023

Via: Retail TouchPoints

Malls were once the nucleus of “shopping culture.” They were core destinations for all things retail; where families spent hours on a free Saturday and where teens, hungry for independence, spent many Friday nights to build their social clout. But […]


Customer Experience, Point of Purchase

Physical Retail Environments will be Transformed by the Widespread Adoption of AR Glasses

November 15, 2023

Via: Retail TouchPoints

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers […]


Customer Experience, Point of Purchase

Toys R Us to open flagship store in Mall of America

November 14, 2023

Via: Retail Dive

After navigating a long, complex bankruptcy process, Toys R Us has expanded its brick-and-mortar presence via flagship stores and shop-in-shop locations. Though the bankruptcy proceedings began in 2018, they stretched into last year. The retailer reached a resolution with its […]


Customer Experience, Point of Purchase

6 Keys to Empowering Store Associates During the Holiday Season

October 31, 2023

Via: Retail TouchPoints

Last year, holiday sales grew a modest 5.3% over 2021, according to the National Retail Federation. These results fell below initial predictions due to economic volatility driven by inflation and high interest rates, which explains why retailers are extra cautious […]


Customer Experience, Point of Purchase

How Independent Retail is Revitalizing Detroit

October 26, 2023

Via: Lightspeed

Today City Bird is a beloved retail institution in Detroit, but when the store opened in 2009 this stretch of Canfield Street looked very different. “The view from our counter was just an empty auto factory and a vacant lot,” […]


Customer Experience, Point of Purchase

Inside Target’s Store-as-a-Hub Supply Chain

October 4, 2023

Via: SCMR Editorial

The opening keynote session of this week’s Council of Supply Chain Management Professionals (CSCMP) EDGE conference in Orlando provided an inside look at the supply chain of Minneapolis-based Target, one of the world’s largest retailers. In a fireside chat with […]


Customer Experience, Point of Purchase

Store Closures and Security Ramp Ups: Target Takes Hit From Rise in Retail Crime

September 27, 2023

Via: RIS News

Retail theft news has flooded headlines this year, quickly becoming a top concern for enterprises who are looking to keep consumers safe and products safeguarded from pilfering. Amongst the companies being impacted are popular hypermarkets, with Target being the latest […]


Customer Experience, Point of Purchase

In Luxury Retail, Design Trends Point to Experience

September 20, 2023

Via: Retail TouchPoints

What’s the most important aspect of luxury retail design today? If you said “mastering techniques to improve in-person experiential settings,” you’d be exactly right. You might also raise the need for better and more innovative formats that improve customer service […]


Customer Experience, Point of Purchase

Albertsons Rolls Out 30-Minute Grocery Pickup and Delivery Service

September 18, 2023

Via: RIS News

The grocery retailer has extended its ‘Flash’ service for rapid pick-up and delivery orders across multiple banner stores. Albertsons Companies has introduced its Flash grocery service to over 2,000 store locations, offering customers the ability to receive their DriveUp & […]


Customer Experience, Point of Purchase

Gucci Launches Digital Flagship Store on JD.com

August 17, 2023

Via: Retail TouchPoints

Gucci will bring its fashion authority and 102-year legacy of Italian craftsmanship to JD.com, creating a digital flagship store on the Chinese ecommerce platform. The online store will include a full range of Gucci brand services, including access to Gucci’s […]


Customer Experience, Point of Purchase

The Crucial Piece of the ‘Mixed Used’ Mall that No One’s Talking About: Logistics and Fulfillment

August 9, 2023

Via: Retail TouchPoints

It’s no secret that the mall isn’t the draw it once was. Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. The idea of transforming malls […]


Customer Experience, Point of Purchase

The Rise of Micro Markets in Airports

August 4, 2023

Via: Retail TouchPoints

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. However, with the industry’s gradual recovery, airports are starting to face new, […]


Customer Experience, Point of Purchase

Lacoste Expands NFT Loyalty Experiences in New Virtual Store

August 1, 2023

Via: Retail TouchPoints

Lacoste has opened a new virtual store in partnership with Emperia to showcase its summer collection and expand the exclusive experiences tied to its NFT-based UNDW3 (pronounced “underwater”) loyalty program. This is the brand’s second virtual store; the first was […]


Customer Experience, Point of Purchase

Warehouse automation expected to pick up after hitting ‘rock bottom’

July 27, 2023

Via: Retail Dive

Renewed e-commerce growth and a post-COVID-19 pandemic shift to “just-in-case supply chains” — a strategy focused on keeping large inventories on hand — will drive an uptick in warehouse construction in 2024, which in turn will fuel an increased demand […]


Customer Experience, Point of Purchase

Ashley Solidifies Rebranding with Nationwide Store Refresh

July 20, 2023

Via: Retail TouchPoints

Furniture and mattress retailer Ashley will update its stores across the U.S. to mark its official rebranding from its original name, Ashley HomeStore. The rebrand was initiated last year with the debut of a new logo and the name change, […]


Customer Engagement, Customer Experience, Point of Purchase

Contactless Biometric Solutions for Better Shopping Experiences

February 16, 2023

Via: Retail TouchPoints

The global pandemic changed our world in so many ways — some good, some bad. Retail and hospitality industries were hit particularly hard. CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in […]


Customer Experience, Others, Point of Purchase, Tech

Amazon wants to expand the appeal of its cashier-less tech

December 2, 2022

Via: Charged

Amazon is hoping to spark the interest of a wider range of industries for its cashier-less tech, Just Walk Out, a company vice president said. Just Walk Out (JWO) technology uses a combination of AI and machine learning to keep […]


Customer Experience, Point of Purchase

TalkShopLive to Translate Window Shopping into Streetside Purchasing in NYC

November 23, 2022

Via: Retail TouchPoints

Window shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops. And while window shoppers typically have to enter the store to make actual purchases, this year livestreaming network TalkShopLive is making […]