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Others, Tech

How Will GenAI Empower Target’s Retail Associates?

June 25, 2024

Via: RetailWire

Target announced plans to distribute a new GenAI-powered chatbot tool to all its associates across its nearly 2,000 U.S. stores by August to help with daily tasks, coaching, and customer assistance. Called Store Companion, the chatbot will become available as […]


Others, Tech

Target to roll out generative AI chatbot for store employees

June 20, 2024

Via: Retail Dive

Target’s in-house technology team developed the Store Companion chatbot in about six months by using frequently asked questions and process-related documents from stores across the U.S. “We know technology will continue to play an outsized role in the future of […]


Customer Engagement, Customer Experience, Others, Tech

Has IKEA Revolutionized the Retail Experience With Roblox?

June 4, 2024

Via: RetailWire

In an innovative move that merges reality with the virtual gaming world, IKEA has announced that it will pay a limited number of Roblox players £13.15 or €14.80 per hour to work in its virtual store experience, called “The Co-Worker […]


Others, Tech

3 Brands Making AR the Star of the Customer Experience

May 23, 2024

Via: Retail TouchPoints

Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to […]


Others, Tech

AI: Hype vs. Reality

May 23, 2024

Via: Retail TouchPoints

TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix. Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in […]


Others

Unlocking Retail Growth: The Power of Network Analytics for Strategic Insights

May 21, 2024

Via: Retail TouchPoints

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success. Against this backdrop, network analytics emerges as a […]


Others, Tech

Best Buy updates mobile app with personalization, discovery features

May 16, 2024

Via: Retail Dive

Retailers are continuing to refresh and launch their mobile apps. Alongside Best Buy, other major retailers like Pottery Barn, Williams Sonoma and Costco have introduced and upgraded their own mobile apps in recent months. With its revamped mobile app, Best […]


Others, Tech

Shopsense launches retail media platform for second-screen shopping

May 9, 2024

Via: Retail Dive

Shopsense said its solution is making it easier for consumers and broadcasters to tap into the retail media market, calling it the “fastest-growing advertising segment in the U.S.” The platform makes it seamless for consumers to find and purchase products […]


Others, Tech

What to Consider When Incorporating AI into Your Retail Business

May 8, 2024

Via: Retail TouchPoints

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. Today, it is hard to imagine any sector where […]


Others, Tech

Meta Rolls Out New AI Tools to Help Brands Enhance Advertising Results

May 7, 2024

Via: Retail TouchPoints

Meta has introduced a series of new generative AI tools to help advertisers automate and scale the “diversification of their creative,” which company executives said is key to seeing success from advertising campaigns on its platforms, including Instagram and Facebook. […]


Others, Retail Types, Stores, Tech

How Technology and Science Create Unforgettable, Immersive In-Store Experiences

May 1, 2024

Via: Retail TouchPoints

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. […]


Others, Tech

Estée Lauder CIO wants to bring AI to the forefront of beauty

April 29, 2024

Via: Retail Dive

Estée Lauder is looking to strengthen its AI capabilities after sifting through generative AI use cases submitted by employees last year and becoming an early adopter of ChatGPT Enterprise. “Our partnership with Microsoft has already sparked incredible innovations,” CIO Michael […]


Others, Tech

Retailers Must Adopt a Technology-First Strategy to Survive

April 18, 2024

Via: Retail TouchPoints

We’ve all heard the analogy of the boiling frog: when a frog is put into a pot of boiling water, it will instantly jump out. However, when the frog is immersed into a pot of lukewarm water that is slowly […]


News & Trends, Others, Tech

Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

April 11, 2024

Via: Retail TouchPoints

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% […]


Others, Tech

The future of retail media networks: Unlocking the power of Wi-Fi in store

April 8, 2024

Via: Retail Dive

In the shifting tides of retail, the prominence of Retail Media Networks (RMNs) has surged, signaling a new dawn of digital marketing within the retail sector. This rise is anchored in the growing imperative for first-party data acquisition as traditional […]


Others, Tech

Associated Wholesale Grocers Streamlines Member Access to Instacart Delivery and Smart Carts

March 26, 2024

Via: Retail TouchPoints

Cooperative food wholesaler Associated Wholesale Grocers (AWG), which serves independently owned supermarkets, has expanded its partnership with Instacart to offer ecommerce and same-day delivery solutions as well as smart cart technology to its member retailers. More than 800 AWG member […]


Others, Tech

The Transformative Impact of Smart Carts

March 22, 2024

Via: Retail TouchPoints

Food retailers alone lose more than 2 million shopping carts every year. Whether stolen or blown away by the wind, shopping carts can block empty parking places and intersections as well as ditches and storm drains. Abandoned shopping carts aren’t […]


Others, Tech

How AI is Ushering in the Future of Interactive Commerce

March 7, 2024

Via: Retail TouchPoints

Quiet luxury, coastal grandmother, and cottagecore are just a few fashion trends that have emerged from the TikTok era. If you’re like me, you wouldn’t even know where to begin finding an outfit to fit some of these. Is there […]


Others, Tech

Retailers, hyped about generative AI, deploy customer-facing tools

January 23, 2024

Via: Retail Dive

Retailers are turning to generative AI to power search engines and chatbots in a push to make digital experience more helpful and convenient. As generative AI lays the foundations for the next generation of web experiences, retailers are developing use […]


Others, Tech

Take a quantum leap into intelligent retail experiences with AI

January 22, 2024

Via: Retail Dive

2024 and beyond will be about making AI adoption in retail as mainstream as possible and designing the strategies and guardrails around its adoption. Retail leaders are bullish about AI’s role in improving growth and profitability. According to Gartner, AI […]