Category: Tech

In-Store Media, Retail Types, Stores, Tech

Walmart wins patent for in-store audio monitoring

July 16, 2018

Via: Retail Dive

Walmart describes a pretty specific potential application for this technology, and it hints at a couple more. But that doesn’t necessarily mean that Walmart will build out a system that monitors in-store audio. If the company were to go that […]

Customer Experience, E-payment & Data Security, Loyalty Programs, Tech

Walmart reportedly mulls credit card switch

July 13, 2018

Via: Retail Dive

When Costco moved its longstanding store-branded credit business to Citigroup, it banked on better customer perks to ease the transition. It was a bumpy road, however, as cards were sent out late and customers had trouble activating them. Two years […]

Customer Engagement, Customer Experience, Others, Tech

Walmart’s Jetblack tells a lot about the future of e-commerce

July 5, 2018

Via: Retail Dive

Walmart made waves with its launch this spring of Jetblack, the retailer’s concierge shopping service targeting “time-strapped urban parents.” Currently available by invitation only in Manhattan and Brooklyn, the service is generating buzz, not because it’s seen as a game-changing […]

Customer Engagement, Customer Experience, Others, Tech

Walmart Adds 3D Virtual Online Shopping and Buy the Room Features

July 2, 2018

Via: Retail Info Systems News

Walmart rolled out its website redesign in May and launched its new home experience back in February. Now the mega retailer is adding two new ways for customers to browse and discover its home assortment. 3D VIRTUAL SHOPPING TOUR Walmart […]

E-payment & Data Security, Tech

Retailers Need Innovative Cybersecurity to Protect Customers and the Bottom Line

June 22, 2018

Via: Retail Info Systems News

There’s something uniquely gratifying about a shopping bag full of new goods or a big brown box waiting on the porch. The American love affair with shopping is legendary. Whether it’s downtown, at the mall or online, we’re always looking […]

E-payment & Data Security, Retail Trends, Tech

Survey: Fewer online merchants accept payments from Apple, Google

June 15, 2018

Via: Retail Dive

The drop in usage for Apple Pay and Google Pay is particularly notable, even if the reasons for the declines aren’t completely understood. Since launching Apple Pay in 2014, Apple has seen major retailers like Walmart forgo its platform for […]

Retail Types, Self-Checkout, Stores, Tech

Amazon reportedly picks 2 Chicago sites for Go stores

June 11, 2018

Via: Retail Dive

The Tribune report points out that the 110-story Willis Tower (formerly the Sears Tower) is visited each day by about 25,000 workers and tourists and is undergoing a $500 million renovation of its lower-level retail spaces. It’s also about two […]

In-Store Media, Tech

H&M tests voice-activated mirrors at NYC flagship

June 8, 2018

Via: Retail Dive

This smooth-talking tech-enabled mirror works pretty well, as an H&M employee and several customers demonstrate in the video, and it sweetens the pot with a 20% off coupon. The tech works especially well for iPhone users, who only have to […]

Others, Tech

Study: For voice shopping, Google Assistant edges ahead of Amazon Alexa

June 4, 2018

Via: Retail Dive

RichRelevance’s survey suggests that voice-enabled shopping is still in its infancy, and that consumers still feel more comfortable with being able to see images of products before making a purchase. Tech giants like Amazon, Apple, Google and Microsoft should be […]

Customer Engagement, Customer Experience, Others, Tech

Text It to Get It: Walmart Launches Personal Shopping Service Jetblack

June 1, 2018

Via: Retail Info Systems News

As retailers clamor to find the right mix of art and science to perfect their personalization efforts, Walmart has launched a new shopping service that combines the convenience of e-commerce with the customized attention of a personal assistant. Last week […]