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Category: Tech


E-payment & Data Security, Tech

Why Backend Orchestration is the True Payment Experience Unlock

January 26, 2024

Via: Retail TouchPoints

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. But although brands have invested heavily in functions like product discovery, merchandising and […]


Others, Tech

Retailers, hyped about generative AI, deploy customer-facing tools

January 23, 2024

Via: Retail Dive

Retailers are turning to generative AI to power search engines and chatbots in a push to make digital experience more helpful and convenient. As generative AI lays the foundations for the next generation of web experiences, retailers are developing use […]


Others, Tech

Take a quantum leap into intelligent retail experiences with AI

January 22, 2024

Via: Retail Dive

2024 and beyond will be about making AI adoption in retail as mainstream as possible and designing the strategies and guardrails around its adoption. Retail leaders are bullish about AI’s role in improving growth and profitability. According to Gartner, AI […]


Others, Tech

NRF Big Show: Where Will AI Be Most Transformative for Retail?

January 19, 2024

Via: RetailWire

At a session at the NRF 2024: Retail’s Big Show, Amy Eschliman, managing director of retail at Google Cloud, predicted that generative AI (GenAI) could be as disruptive as the arrival of the internet or mobile phones. “These massive transformations […]


Others, Tech

The Reality of AI in Retail: Executives Break Down Opportunities, Challenges at NRF

January 19, 2024

Via: Retail TouchPoints

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every […]


Others, Tech

The Power of Play: Using Gamification to Elevate Retail Apps

January 18, 2024

Via: Retail TouchPoints

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s […]


Others, Tech

Rewiring Retail Workforce Management Through Intelligent Automation

January 17, 2024

Via: RIS News

Recent research on retail workforce management points to a few key themes: Flexibility is king, hourly workers want to feel valued, and technology is revolutionizing the way retail associates do their jobs. In a recent webinar, RIS News editor Maia […]


E-payment & Data Security, Tech

Protecting Customer Data: A Comprehensive Guide For Retailers

January 16, 2024

Via: Lightspeed

Data is the new currency—this has been one of the most popular corporate maxims in the last few years. It’s true data has allowed businesses to offer personalized services, but it has also exposed a fatal flaw. When you consider […]


Others, Tech

Can AI Deliver on the Hype Promised for Shopping?

January 12, 2024

Via: RetailWire

A global survey from the IBM Institute for Business Value found that only 9% of consumers are content with in-store shopping, and only 14% are content with online shopping. Emerging shopping technologies were found to not be living up to […]


Others, Tech

AI Steps into the Retail Arena

January 11, 2024

Via: Retail TouchPoints

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. As the use cases for this technology […]


E-payment & Data Security, Tech

Mastercard Is Redefining Personalized Retail Experiences With Dynamic Yield

December 18, 2023

Via: RetailWire

In the ever-evolving world of retail, personalization has moved from a nice-to-have to a must-have. In response to this shift, Dynamic Yield by Mastercard recently launched Shopping Muse, a cutting-edge artificial intelligence (AI) tool that’s refreshing the way consumers discover […]


Others, Tech

Retail Media is Omni-Funnel: How to Master It

November 28, 2023

Via: Retail TouchPoints

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]


E-payment & Data Security, Tech

Digital Revolving Credit: A Potentially More Responsible Financing Option than BNPL

November 27, 2023

Via: Retail TouchPoints

As the CEO of FuturePay, I’d like to shed light on some of the benefits of digital revolving credit over buy now, pay later (BNPL) options. Digital revolving credit is an ecommerce financing option that allows users to instantly open […]


Others, Tech

Walmart Business Launches New Holiday Tools for SMBs

November 21, 2023

Via: Retail TouchPoints

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]


Others, Tech

NRF releases 4 principles for AI use in retail

November 16, 2023

Via: Retail Dive

Over the past year, major tech companies and retailers have announced their use of artificial intelligence for everything from product images and descriptions to digital assistants and supply chain optimization. In January, Google Cloud introduced an artificial intelligence-driven tool that […]


Others, Tech

High-Quality Data is the Key to Unlocking the Power of Generative AI in Retail

November 14, 2023

Via: Retail TouchPoints

When generative AI burst into the public sphere last year — in the form of Microsoft and OpenAI’s ChatGPT — it gained 100 million active users over the course of two months. That made it the fastest-growing software application in […]


E-payment & Data Security, Tech

Ad Fraud in a Challenging Economy: Optimizing Digital Advertising to Deliver Real-World Results

November 10, 2023

Via: Retail TouchPoints

As consumer spending dips, retailers and ecommerce businesses are facing a perfect storm that is impacting their digital advertising ROI. They are being challenged with growing ad fraud in digital campaigns and a slowing economy. The result is a growing […]


E-payment & Data Security, Tech

The Holiday Season’s Cybersecurity Crisis: Why Retailers are Under Heightened Pressure

November 9, 2023

Via: Retail TouchPoints

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report, the global average cost […]


Others, Tech

How AI Is Transforming Retail Sector This Holiday Season and Beyond

November 8, 2023

Via: RIS News

Artificial intelligence is transforming most industries by enabling automation, delivering new insights, and creating new services. While AI is being deployed nearly everywhere, it’s having a particularly significant impact in retail. This holiday season, we’ll see firsthand how technology is […]


Others, Tech

3 Winning Omnichannel Strategies for Unifying the In-Store and Online Shopping Experiences

November 6, 2023

Via: Retail TouchPoints

Malls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. The pandemic did change shopper behavior, with […]