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Category: E-commerce


E-commerce, Retail Types

Consumers splurge on cosmetics online despite inflation: report

June 28, 2024

Via: Retail Dive

While the categories of electronics, apparel, furniture and groceries represent the largest portion of online sales at over 50% of overall spend, most consumers are buying less expensive products in those categories as a hedge against inflation. Cosmetics has been […]


E-commerce, Retail Types

TikTok Shop looks to woo small businesses with accelerators

June 26, 2024

Via: Retail Dive

The launch of TikTok’s small business accelerator initiatives follows the U.S. debut of TikTok Shop last September. The in-app e-commerce space allows merchants to connect with millions of users on the platform and create custom product collections on their business […]


E-commerce, Retail Types

Online shoppers are shifting habits in the face of inflation

June 21, 2024

Via: Retail Dive

Forter and Talker Research’s report suggests that consumers are altering their shopping behavior in response to ongoing inflation woes. Food-at-home prices saw an annual rate bump of 1.2% in March. The Consumer Price Index’s latest report noted that food prices […]


E-commerce, Retail Types

Alibaba Debuts Global B2B Sourcing Service Designed for SMBs

June 11, 2024

Via: Retail TouchPoints

Alibaba.com, the global B2B ecommerce platform of Alibaba International Digital Commerce Group, has launched Alibaba Guaranteed, a program designed to help simplify global sourcing for small- and medium-sized businesses (SMBs). Alibaba Guaranteed will offer products at fixed prices, with shipping […]


E-commerce, Retail Types

How Should Brands Respond to Positive Online Reviews?

May 31, 2024

Via: RetailWire

While businesses are widely encouraged to respond to negative online reviews, a new study finds responding to positive online reviews is more of a “minefield” and some should be ignored. Researchers at Rensselaer Polytechnic Institute and Baruch College’s Zicklin School […]


E-commerce, Retail Types

Walmart launches immersive digital shopping experience

May 29, 2024

Via: Retail Dive

Walmart is diving deeper into immersive experiences. Walmart Realm features influencer-led, virtual shops that are meant to shorten the distance between inspiration and shopping. “At Walmart, we’re embracing innovation with e-commerce experiences designed with the virtual world at the heart,” […]


E-commerce, Retail Types

Will Walmart Dominate Virtual Retail?

May 24, 2024

Via: RetailWire

It’s not enough that Walmart has decided to open 150 new stores in the U.S. Beyond the real world, Walmart has launched a virtual shopping platform, Walmart Realm, that represents a significant evolution in the world of e-commerce. This innovative […]


E-commerce, Retail Types

Amazon cuts global customer service staff by less than 1%

May 20, 2024

Via: Retail Dive

The role of the call center agent is changing as customer habits evolve and technology advances. Rising interest in digital self-service prompted L.L. Bean to cut its call center hours starting in July, though a large majority of its 500 […]


E-commerce, Retail Types

Instacart sees smart carts as key growth driver

May 13, 2024

Via: Retail Dive

As Instacart works to bring its technology to more grocery stores, the company is looking to smart carts to help lead the way. The company, which continues to depend heavily on its legacy e-commerce business to drive revenue, expects to […]


Customer Experience, E-commerce, Point of Purchase, Retail Types

Is E-Grocery Entering a New Phase of Growth?

May 1, 2024

Via: RetailWire

U.S. online grocery growth is expected to significantly slow but still outpace in-store growth by three times over the next five years, according to Brick Meet Click’s new U.S. eGrocery Sales Forecast. The report, sponsored by Mercatus, predicts that overall […]


E-commerce, Retail Types

Nordstrom debuts online marketplace

April 30, 2024

Via: Retail Dive

Nordstrom’s marketplace launch comes after the retailer last month said it planned to lean into its e-commerce business. CEO Erik Nordstrom said during a Q4 earnings call that the retailer is enhancing its online personalization features. In recent years, other […]


E-commerce, Retail Types

Will Warehouse Construction Opposition Upend Online’s Growth?

March 1, 2024

Via: RetailWire

More local governments are restricting or outright banning new warehouses that may be required to support the next stage of e-commerce growth. Among the recent local uprisings, the Board of Trustees of the city of Deerfield, Illinois, in early February […]


E-commerce, Retail Types

Amazon Looks To Elevate Discovery With AI-Driven Chatbot

February 5, 2024

Via: RetailWire

Amazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]


E-commerce, Retail Types

AI Robotics will Drive the Future of Ecommerce

January 5, 2024

Via: Retail TouchPoints

Supply chains have always been critically important. When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but long-term value creation as organizations find innovative ways to deliver products into the hands of consumers. Logistics operations […]


E-commerce, Retail Types

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader 

December 29, 2023

Via: Retail TouchPoints

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic, continuing to favor […]


E-commerce, Retail Types

Are retailers ready for peak returns season?

December 19, 2023

Via: Retail Dive

Despite tight budgets and wariness about the economy, U.S. consumers have come through for retailers in 2023, and that has continued into the all-important fourth quarter. Even with some holiday promotions moving into October, Black Friday and Cyber Monday helped […]


E-commerce, Retail Types

Consumers state high intent to buy more online in 2024: survey

December 5, 2023

Via: Retail Dive

The Bank of America survey respondents signal their intention to continue spending more online next year following a rise in e-commerce spending this year. In July, FTI Consulting released a report predicting that American consumers will drive online retail sales […]


E-commerce, Retail Types

Consumers Just Keep Spending Online: Here’s How to Keep it Going this Holiday Season and into 2024

November 13, 2023

Via: Retail TouchPoints

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]


E-commerce, Retail Types

Are Stores Set Up To Handle a Wave of Online Returns?

November 2, 2023

Via: RetailWire

With many retailers no longer offering free online returns, in-store returns promise to see an uptick. Are stores ready? A study led by researchers at the University of Portsmouth supported by the ECR Community Shrinkage and On-Shelf Availability Group concluded […]


E-commerce, Retail Types

How Ebay is Separating Itself from the Marketplace Pack with a Focus on ‘Enthusiasts’

October 3, 2023

Via: Retail TouchPoints

As it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist […]