January 2, 2024
Via: Retail DiveWhile the pandemic’s effects weren’t felt as broadly as in recent years, retailers faced a new set of challenges this holiday season. Holiday hiring for some companies was lower than in years past, including Macy’s, which announced plans to hire […]
December 29, 2023
Via: Retail TouchPointsThe humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic, continuing to favor […]
December 28, 2023
Via: Retail TouchPointsThe Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP […]
December 28, 2023
Via: SCMR EditorialThe past three years have afforded supply chain professionals power within the executive ranks they have never enjoyed. Disruptions, materials shortages, and constant change have elevated the supply chain profession to heights it has never achieved, with seats inside boardrooms […]
Customer Engagement, Customer Experience
December 26, 2023
Via: RIS NewsIn 2023, you could hardly move for mentions of generative AI and its applications. The upcoming year looks set for more of the same, as retailers and CPGs alike plan to pull ahead in their adoption of these buzz-generating technologies […]
December 22, 2023
Via: Retail DiveCostco workers in Norfolk, Virginia, voted “overwhelmingly” Wednesday to unionize with Teamsters Local 822. It’s the union’s first organizing victory at the big-box wholesale retailer in two decades, the Teamsters said in an announcement. At the Norfolk store, which is […]
Customer Experience, Loyalty Programs
December 21, 2023
Via: Retail TouchPointsUlta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards, and along with the new […]
December 20, 2023
Via: RIS NewsThough the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show. The annual gathering of retail leaders and innovators brings together over 6,000 of […]
December 19, 2023
Via: Retail DiveThe Federal Trade Commission’s antitrust lawsuit against Amazon isn’t likely to start until some time in 2026, if not later, according to a joint statement by the parties filed this week. In estimating when it would be ready for trial, […]
E-payment & Data Security, Tech
December 18, 2023
Via: RetailWireIn the ever-evolving world of retail, personalization has moved from a nice-to-have to a must-have. In response to this shift, Dynamic Yield by Mastercard recently launched Shopping Muse, a cutting-edge artificial intelligence (AI) tool that’s refreshing the way consumers discover […]
Customer Engagement, Customer Experience
December 18, 2023
Via: Retail DiveYou’re already staffing up your store, stocking up on inventory, and putting up the decorations – it’s that time of year when all retailers are preparing for the holidays, and anxiously awaiting to see if they’ll get the expected influx […]
December 15, 2023
Via: Retail DiveThe National Retail Federation on Thursday announced the launch of a Center for Retail Sustainability. The center is intended to support retailers’ efforts to generate economic value while creating net positive environmental, social and community benefits. The center’s initial focus […]
December 15, 2023
Via: Retail TouchPointsBack in 2022, the message was clear — retail crime was on the rise: “There’s no two ways about it,” said Gautham Vadakkepatt, Director of the Center for Retail Transformation at the George Mason University School of Business in an […]
December 13, 2023
Via: Retail TouchPointsAfter years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. So it’s no surprise that 47% of executives believe that store design and experience have […]
December 12, 2023
Via: Retail DiveThe FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]
December 12, 2023
Via: Retail DiveUniqlo made headlines in 2023 by creating the year’s hottest handbag, according to Lyst, which ranks brand buzz. Its half-moon mini shoulder bag, which retails for about $20, repeatedly sold out after going viral with more than 119 million views […]
December 11, 2023
Via: RIS NewsIn today’s consumer landscape, the customer experience (CX) is everything. As innovation in CX advances, the customer likewise comes to expect even better experiences when they engage with a brand. Enter artificial intelligence (AI) — one of the most promising […]
December 11, 2023
Via: Retail DiveIn an era where self-checkout is the retail norm, we’ve come to appreciate its convenience, speed, and the power it places in the hands of the shopper. Nowadays, you walk into a store expecting self-checkout. Yet, envision a checkout experience […]
Customer Engagement, Customer Experience
December 8, 2023
Via: Retail TouchPointsFrom Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you […]
December 6, 2023
Via: Retail TouchPointsThe National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by […]