A common challenge supplier quality leaders face is getting suppliers to implement improvements beyond those necessary to maintain compliance. According to participants in Gartner’s Supplier Quality Management Benchmark Survey, even if suppliers have the knowledge and ability to develop their quality capabilities, about one-third of organizations struggle to motivate suppliers to do so.
While many leaders lean on financial benefits to incentivize suppliers to improve their quality capabilities, these can be difficult to sustain and even ineffective as suppliers may not perceive cost-sharing arrangements as sufficiently attractive.
