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Tag: customer


Retail Types, Stores

Walmart to close Store No. 8: WSJ

January 22, 2024

Via: Retail Dive

Walmart announced the launch of Store No. 8 in 2017. The unit was created to help the company compete with Amazon. The unit focused on health and wellness; sustainability and the circular economy; social commerce and the creator economy; the […]


Others, Tech

Take a quantum leap into intelligent retail experiences with AI

January 22, 2024

Via: Retail Dive

2024 and beyond will be about making AI adoption in retail as mainstream as possible and designing the strategies and guardrails around its adoption. Retail leaders are bullish about AI’s role in improving growth and profitability. According to Gartner, AI […]


News & Trends

How to Grow Your Retail Business: 10 Expansion Ideas to Try

January 22, 2024

Via: Lightspeed

So, your retail business is successful. You’ve reached a place where your company is stable and profitable. With things going well, you might be asking yourself how you can take your business to the next level. If so, then you’re […]


Suppliers

Drones and Virtual Experiences: Shipt Launches Innovation Lab to Explore Delivery’s Frontier

January 19, 2024

Via: Retail TouchPoints

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target. The lab will explore the potential […]


Others, Tech

NRF Big Show: Where Will AI Be Most Transformative for Retail?

January 19, 2024

Via: RetailWire

At a session at the NRF 2024: Retail’s Big Show, Amy Eschliman, managing director of retail at Google Cloud, predicted that generative AI (GenAI) could be as disruptive as the arrival of the internet or mobile phones. “These massive transformations […]


Others, Tech

The Power of Play: Using Gamification to Elevate Retail Apps

January 18, 2024

Via: Retail TouchPoints

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s […]


Customer Experience, Point of Purchase

Ikea to Open 4 More ‘Plan and Order Point’ Stores in 2024

January 17, 2024

Via: Retail TouchPoints

Ikea, which debuted its Plan and Order Point store format in Dallas in November 2023, will add four additional locations this year, with more to follow. Smaller than traditional Ikea brick-and-mortar locations, these stores offer design consultations and serve as […]


News & Trends

The Pet Food Market is Changing: Grab it by the Paws

January 17, 2024

Via: Retail TouchPoints

The relationship between dogs and humans can be traced as far back as 30,000 years ago. But our four-legged friends no longer help us hunt, and instead we send them Valentine’s cards (Moonpig reported a 30% year on year increase […]


News & Trends

NRF Big Show: Has the CFO Role Become More Important in Retail?

January 17, 2024

Via: RetailWire

At the NRF 2024: Retail’s Big Show, the CFOs of Macy’s, Rothy’s, and Levi Strauss shared a panel that discussed how the CFO role in retail has changed due in large part to the need to invest in technology to […]


Others, Tech

Rewiring Retail Workforce Management Through Intelligent Automation

January 17, 2024

Via: RIS News

Recent research on retail workforce management points to a few key themes: Flexibility is king, hourly workers want to feel valued, and technology is revolutionizing the way retail associates do their jobs. In a recent webinar, RIS News editor Maia […]


E-payment & Data Security, Tech

Protecting Customer Data: A Comprehensive Guide For Retailers

January 16, 2024

Via: Lightspeed

Data is the new currency—this has been one of the most popular corporate maxims in the last few years. It’s true data has allowed businesses to offer personalized services, but it has also exposed a fatal flaw. When you consider […]


Customer Engagement, Customer Experience

Does Personalization Always Improve CX? It Depends on Your Customers

January 16, 2024

Via: Retail TouchPoints

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the board? Not necessarily. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them […]


Retail Types, Stores

5 ways to make your new store opening more efficient

January 16, 2024

Via: Retail Dive

It’s an encouraging time when a brand is thriving and is able to open additional locations. In the first six months of 2023, U.S. retailers announced plans to open about 3,420 new stores, according to The Daily on Retail. While […]


Customer Engagement, Customer Experience

6 Paid Social Trends to Be Aware of in 2024

January 12, 2024

Via: Retail TouchPoints

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. Here […]


Others, Tech

Can AI Deliver on the Hype Promised for Shopping?

January 12, 2024

Via: RetailWire

A global survey from the IBM Institute for Business Value found that only 9% of consumers are content with in-store shopping, and only 14% are content with online shopping. Emerging shopping technologies were found to not be living up to […]


Others, Tech

AI Steps into the Retail Arena

January 11, 2024

Via: Retail TouchPoints

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. As the use cases for this technology […]


Suppliers

Walmart to expand drone delivery to 1.8M more Texas homes

January 11, 2024

Via: Retail Dive

The Dallas-Fort Worth metroplex is becoming a hotspot for Walmart’s growing drone delivery ambitions. The company launched drone services there with DroneUp in 2022, and last August it debuted its delivery offering with Wing in two area cities, reaching 60,000 […]


News & Trends

Unveiling the Future: Retail Product Trends in 2024

January 10, 2024

Via: Retail TouchPoints

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. Industry thought leaders Harrison Horan of Banker Wire, Zach Adams of Bjelin and […]


Retail Types, Stores

How Retailers can Combat Inventory Shrinkage with Drone-Powered Warehouse Monitoring

January 10, 2024

Via: Retail TouchPoints

There’s been a lot of talk recently about retailers reporting lower-than-expected earnings due to inventory shrinkage. What does this mean exactly? According to the Corporate Finance Institute, “Inventory shrinkage occurs when the number of products in stock are fewer than […]


News & Trends

Instacart Enables Off-Site Shopping Ads in New Partnership with Google

January 9, 2024

Via: Retail TouchPoints

Google Shopping ads are now accessible to Instacart’s advertising partners, which can leverage Instacart’s retail media data. This means that CPG advertisers that work with Instacart can now activate Google Shopping ads powered by Instacart’s first-party data and closed-loop insights […]