August 25, 2023
Via: SCMR EditorialVarious reports published late last week indicated that Seattle-based global e-commerce giant Amazon is in the process of rebooting its Amazon Shipping service that it halted at the onset of the pandemic. The service was designed to compete with the […]
August 14, 2023
Via: Retail TouchPointsAmazon is dropping dozens of its private label brands as it works to shore up profits and prepares for the potential of an antitrust lawsuit from the Federal Trade Commission (FTC), according to the Wall Street Journal. In July 2022, […]
August 4, 2023
Via: Retail TouchPointsAmazon’s financial results for Q2 2023, which ended June 30, reveal that its investments in product expansion, fulfillment capabilities and new ad offerings have helped it beat initial projections. Revenue increased 11% year over year, reaching $134.4 billion, up from […]
Customer Engagement, Customer Experience
August 3, 2023
Via: Retail TouchPointsRetail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs to embrace new strategies in the media world to compete, especially amid more ephemeral brand affinity. By now […]
July 31, 2023
Via: Retail TouchPointsEcommerce brands that have been resisting Google’s gentle nudges toward data-driven attribution can no longer drag their feet. The tech titan has eliminated all but two attribution models: last-click and data-driven. This decision has major ramifications for brands and retailers. […]
July 26, 2023
Via: Retail TouchPointsThe retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Retailers can no longer turn a blind eye to the reality that today’s […]
July 6, 2023
Via: RetailWireTalks between UPS and its U.S. workers broke down early Wednesday morning with no further negotiations scheduled, increasing the likelihood of a strike weeks before their contract expires on July 31. The stickling point appears to be wages and pension. […]
May 2, 2023
Via: Retail TouchPointsAs National Small Business Month kicks off, some of the biggest names in U.S. commerce — including Walmart, Amazon and Meta — are touting how they support SMBs and introducing new tools and services to help them survive and thrive. […]
April 28, 2023
Via: Retail TouchPointsAmazon’s net sales grew 9% year-over-year to $127.4 billion in Q1 2023. Net income was $3.2 billion for the period, compared with a net loss of $3.8 billion in Q1 2022. Growth in both retail sales and AWS services was […]
April 14, 2023
Via: Retail TouchPointsAmazon is adding convenient payment options to 11 Whole Foods Markets in the Denver area with the rollout of its Amazon One palm recognition solution. Additionally, the SouthGlenn, Colo. store will soon offer the Amazon Dash Cart, a smart shopping […]
April 13, 2023
Via: RetailWireHow fast do consumers want their online orders delivered? Perhaps not as quickly as retailers think, according to a Wall Street Journal article posted yesterday. Jungle Scout’s Consumer Trends Report from July 2021 found 41 percent of consumers expect their […]
April 12, 2023
Via: RetailWireAmazon.com has begun charging return fees on products brought to the UPS Store. The retail and technology giant has begun charging a $1.50 fee when customers drop off product returns at a UPS location instead of a nearby Amazon Fresh, […]
April 4, 2023
Via: ChargedAmazon will close Gloucester-based online shop Book Depository at the end of April following staff reduction announcement. Book Depository was founded by Stuart Felton and a former Amazon employee Andrew Crawford and originally rivaled the tech giant. It focused on […]
March 20, 2023
Via: Retail DiveWith its non-grocery brick-and-mortar stores largely in the rear-view mirror, the pandemic-related e-commerce surge abating and legacy retailers catching up, Amazon has entered a new phase. The e-commerce giant’s most high-profile move of this new era so far has been […]
February 28, 2023
Via: ChargedAmazon may have a relatively small retail footprint of just 48 stores across the globe, however it has certainly made a splash with its bricks-and-mortar strategy. Despite launching in 1994 by Jeff Bezos in Seattle, the online giant didn’t open […]
February 22, 2023
Via: ChargedAmazon is reportedly set to unveil its NFT initiative in the Spring, joining the list of Fortune 500 companies. The world’s largest online retailer plans to introduce a “digital assets enterprise,” according to a report published by Blockworks. The programme […]
February 15, 2023
Via: ChargedAmazon has informed its European vendors that it will now focus on sourcing its products on directly from brands instead of wholesalers, in an email seen by Retail Week. The US retail giant said it had reviewed the options before […]
February 7, 2023
Via: ChargedAmazon is prepped to scale back its air cargo service as demand cools and economic growth slows. According to one of the company’s key air cargo operators said Monday that the ecommerce giant is scaling back on flights this year. […]
February 7, 2023
Via: Retail TouchPointsAmazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. The ecommerce giant is searching for a “format that we think resonates with customers,” with “differentiation […]
February 6, 2023
Via: Retail DiveInspectors say warehouse workers were subjected to long hours and often had to twist or bend in awkward positions to lift items. A review of on-site injury logs confirmed workers experienced high rates of musculoskeletal disorders, OSHA said. “Amazon’s operating […]