Perfecting online returns has been a problem for both online and brick-and-mortar retailers, alike. To that end, companies have been partnering with one another to improve convenience for consumers.
Back in April, Kohl’s announced that it would accept Amazon returns at more than 1,150 physical stores across 48 states. In addition to Amazon’s partnership with Kohl’s, which has yielded growing customers and sales, Stein Mart announced in May that it would add Amazon lockers to nearly 200 stores. In December, Returnly also introduced the Instant Gift Exchange program for Shopify Plus, enabling customers to pick a new gift before returning an unwanted gift.
