Automation and AI-driven technologies are transforming retail workforce management practices across the board. By turning to intelligent automation, businesses can make more informed decisions that cascade through the organization, touching on everything from demand forecasting to improved labor optimization, to fine-tuned and balanced schedules that align with business goals.
Additionally, AI can help enhance the employee experience by providing pinpointed recommendations, offering guidance, and identifying potential weak points before they evolve into greater problems. In this exclusive Q&A, Legion’s chief customer officer, Michael Spataro, outlines how these technologies are transforming workforce management, enabling retailers to make smarter, data-driven decisions and take swifter strides toward their bigger business goals.
