I was in a sporting goods store when I overheard a department manager talking to a clerk while about a half dozen shoppers walked around.
“What are you doing standing behind the register?” he asked.
The clerk replied, “I’m letting them look.” Meanwhile a customer, trying to find her size in a stack of jerseys, smiled and gave up. The manager saw her resignation, went over, and helped her.
With traffic counts down (for some retailers in the double-digits), the panic to do something has led to multiple initiatives from retailers to try to save their shrinking piece of the pie.
