The increasingly digital customer is impacting the evolution of new, distinct store formats.
As stores transition to new concepts by 2020 and beyond, so will the roles of store associates, according to new research from Avanade and EKN Research. Avanade surveyed 161 global retail executives across various retail segments to understand the driving factors of digital and workforce transformation in the industry.
As digital retailing evolves, there will be significant shifts required to create a digital workplace if retailers want to stay relevant.
