Customer Engagement, Customer Experience
December 8, 2023
Via: Retail TouchPointsFrom Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you […]
Customer Engagement, Customer Experience
December 8, 2023
Via: Retail TouchPointsThis year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50%, according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer […]
Customer Engagement, Customer Experience
December 4, 2023
Via: RIS NewsA mere 20 years ago, e-commerce was still very much in its infancy. For the most part, consumers were still going out to physical stores and purchasing items in the real world. However, in 2023, this is very much changing. […]
Customer Engagement, Customer Experience
November 30, 2023
Via: Retail TouchPointsTrue Classic’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider. Additionally, […]
Customer Engagement, Customer Experience
November 29, 2023
Via: Retail TouchPointsWalmart is tapping into one of Americans’ favorite holiday traditions — watching holiday rom-coms — for a new 23-part, serial ad campaign called Add to Heart that will be fully shoppable. Complete with romantic rendezvous in the Garden Center and […]
Customer Engagement, Customer Experience
November 22, 2023
Via: Retail TouchPointsIn today’s rapidly evolving retail landscape, generative AI is the latest technology transforming the way retailers reach and engage shoppers. Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase […]
Customer Engagement, Customer Experience
November 21, 2023
Via: Retail TouchPointsThe winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]
Customer Engagement, Customer Experience
November 20, 2023
Via: RIS NewsConsumer spending was top of mind as Target and Walmart released their third-quarter earnings, causing both retail giants to strike a cautious tone concerning inventory and the upcoming holiday season. Target While combating industry challenges like inflation and inventory shrink, […]
Customer Engagement, Customer Experience
November 16, 2023
Via: RetailWireInsider and others have reported that free samples are making a return to the aisles of Costco and expanding into more supermarkets. During the pandemic, Costco completely shut down its allocations of free samples but eventually resumed and served them […]
Customer Engagement, Customer Experience
November 9, 2023
Via: RetailWireRolling Stone recently published an article drawing attention to the importance and often underappreciated power of retail audio advertising. The author, Amanda Dorenberg, claims that “the quarantine highlighted consumers’ demand for multisensory buying experiences, and no other medium fortifies the […]
Customer Engagement, Customer Experience
October 25, 2023
Via: Retail TouchPointsParasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The influencer field has capitalized on this phenomenon for decades and often draws major celebrities like the Kardashians and […]
Customer Engagement, Customer Experience
October 17, 2023
Via: Retail TouchPointsPhone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Entire service teams are dedicated to keeping down the high costs of phone support by practicing what the industry […]
Customer Engagement, Customer Experience
October 16, 2023
Via: Retail DiveTarget is expanding its Roundel retail media network on several fronts, a move that arrives as advertisers are in the thick of their holiday planning. Roundel is broadening its capabilities with the introduction of a self-service buying tool along with […]
Customer Engagement, Customer Experience
October 16, 2023
Via: Retail TouchPointsDespite a positive job market and a stabilized economic environment, most consumers (96%) are looking to save money in the short term, according to a recent study from PwC. But at the same time merchants’ margins are being squeezed, making […]
Customer Engagement, Customer Experience
October 13, 2023
Via: Retail TouchPointsHy-Vee is implementing Samsung Ads to support its retail media strategy. Brand marketing teams will now be able reach customers via Samsung Connected TVs, Direct Out-of-Home (OOH) advertising and now, in-store displays. With advanced measurement, targeting and programmatic transactional technology, […]
Customer Engagement, Customer Experience
October 13, 2023
Via: RetailWireThe retail world of pharmaceutical drugs is being shaken up like never before. According to TheStreet, CVS Health stated in late 2021 that it will “reduce store density in certain locations and close approximately 300 stores a year for the […]
Customer Engagement, Customer Experience
October 6, 2023
Via: LightspeedMore time means more money. This is an adage that rings true in many walks of life, retail being one. More time spent in your store amounts to more money spent, right? Right. The Wall Street Journal reports that retailers […]
Customer Engagement, Customer Experience
October 4, 2023
Via: Retail TouchPointsWhether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. From strawberries and cream sales soaring during Wimbledon to the switch from […]
Customer Engagement, Customer Experience
October 3, 2023
Via: Retail TouchPointsBy my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon […]
Customer Engagement, Customer Experience
September 29, 2023
Via: RIS NewsPersonalization is no longer a perk for shoppers – it’s an expectation. Along with this expectation comes the assumption from shoppers that retailers and brands hold a lot of their data. While some are still squeamish about this fact, studies […]