Walgreens is piloting a store concept dedicated to letting customers shop while preventing criminals from stealing.
The redesigned store in Chicago’s South Loop neighborhood has its merchandise entirely locked down except for two aisles dedicated to essentials that can be shopped independently, according to a report by CWB Chicago. Customers must choose what non-essential items they want from an iPad-based digital kiosk, then pick up the products at the checkout counter where a Walgreens employee retrieves them. Signage encourages customers to allow the store staff to shop “for them.” Shelves are low, providing constant visibility throughout the store.
