Bed Bath & Beyond suffered a disappointing quarter in the face of supply chain “stresses,” but its loyalty program grew by nearly half a million members.
Despite strong customer demand, operational challenges such as vendor constraints and lack of availability with replenishment inventory impacted the home goods retailer.
“Issues in receipt flow and on-shelf availability affected our top 200 items such as kitchen appliances and personal electronics, as well as our key categories such as bed and bath,” Mark Tritton, Bed Bath & Beyond’s president and CEO said on the retailer’s earnings call. “The customer experience was compromised as strong demand wasn’t met with strong product availability.”
