According to Eddie Lampert, CEO and Chairman of Sears Holdings, the company is in the middle of a “transformation” into a profitable enterprise that integrates online and offline retail. Yet everyone from former high-ranking executives to anyone who has ever set foot in a Kmart says the retailer is in an inescapable death spiral.
Over at Business Insider, Hayley Peterson, who has closely followed the company’s woes, talked to current and former employees who worked everywhere from the checkout to the executive suite to learn more about what’s going wrong at Sears Holdings. The answer: a lot.
