According to a recent McKinsey survey of U.S. retail workers, a lack of supportive colleagues was the leading cause of attrition for those 45 and older while ranking as the eighth most important factor for those under 35.
Issues around supportive colleagues include feeling unfairly treated, overworked or working with unreliable people. By comparison, the top driver of attrition for retail workers under 35, lack of career development, was the fifth most important factor for employees 45 and older.
Retail’s workforce skews young. The average age of an employed retail cashier is 33 years old, according to career guidance site Zippia.
