The COVID-19 pandemic brought more changes to the retail and related service sectors than any other event in recent memory. These situations continue to impact the retail environment and especially its employees. Retail managers now face employee management and safety challenges that require additional tools and oversight.
The New Retail Environment
During the pandemic, retailers added face mask requirements, set up social distancing rules for checkout lines and increased cleaning protocols for employee and customer safety. This brought additional responsibilities for frontline employees to enforce the new procedures and ensure customer compliance.
