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How To Help Your Retail Employees Evolve So They Can Create Exceptional Customer Experiences

January 25, 2016

I was consulting with a new luxury client. I was going to be working on their salesfloor, so he told me I would have to wear the old school uniform of a dark navy suit, tie – the works.

I went to the closest Nordstrom to buy a suit. A salesman approached and focused just on me. He wanted to know who my client was, where else I might be wearing the suit, and he spent a good thirty minutes helping me pick out a suit and several conservative shirts.

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