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Suppliers

Walmart trims store-to-home delivery costs by 20%

February 27, 2024

Via: Retail Dive

The unit economics surrounding Walmart’s last-mile delivery operations have improved as it grows its online shopper base and, consequently, order volume from its stores. Store-fulfilled delivery sales jumped 50% in Q4, with the company reaching a $2 billion monthly run […]


Editorial

Power of Automation in the Retail Industry

February 27, 2024

Via: Mary Gamet

Global retail sales have never been better, according to Statista. Compared to the 26.4 trillion USD sales in 2021, they should reach approximately 32.8 trillion US dollars by 2026. It is a turbulent market where consumer preferences shift daily, and […]


E-payment & Data Security, Tech

How to Improve Digital Privacy and Trust Between Consumers and Companies

February 26, 2024

Via: Retail TouchPoints

In the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep […]


E-payment & Data Security, Tech

Why Is Online Cart Abandonment So Stubbornly High?

February 26, 2024

Via: RetailWire

Surprise shipping fees, lengthy delivery, security concerns, and a cumbersome checkout process are just some of the long list of reasons for online cart abandonment. Statista reports that online cart abandonment has been climbing steadily since 2014, reaching 70% in […]


Suppliers

This Supply Chain Year Will Be Dependent on Politics

February 23, 2024

Via: SCMR Editorial

Like so many organizations, the Reshoring Institute did a predictions survey for 2024. The results surprised us. Out of all the responses, politics was the most often cited regarding what will affect supply chains in 2024. Fifteen or 20 years […]


News & Trends

Walmart hits supplier emissions goal 6 years early

February 23, 2024

Via: Retail Dive

With over 5,000 suppliers participating, Walmart has called Project Gigaton “one of the largest private sector consortia of its kind.” When Walmart first set targets for reducing emissions both in its operations and value chain, the Science Based Target Initiative […]


Suppliers

4 Nonmonetary Motivators to Drive Supplier Quality Improvements

February 22, 2024

Via: SCMR Editorial

A common challenge supplier quality leaders face is getting suppliers to implement improvements beyond those necessary to maintain compliance. According to participants in Gartner’s Supplier Quality Management Benchmark Survey, even if suppliers have the knowledge and ability to develop their […]


News & Trends

Shutting down Overstock was ‘a fatal mistake’: Beyond executive chairman

February 22, 2024

Via: Retail Dive

Home and furniture have remained among the challenging segments of retail in recent months as consumers continue to feel economic and inflationary pressures, shifting their spending away from discretionary purchases. Beyond Inc. has an opportunity to grow revenue, get more […]


Retail Types, Stores

Home Depot issues cautious outlook after soft Q4

February 22, 2024

Via: Retail Dive

President and CEO Ted Decker described 2023 as a year of moderation following three years of exceptional growth. The home improvement retailer started last year “with more inventory than we would’ve preferred,” Decker said, according to a Seeking Alpha call […]


Customer Engagement, Customer Experience

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

February 21, 2024

Via: Retail TouchPoints

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for […]


News & Trends

Amazon Powers its Way Onto Dow Jones Industrial Average

February 21, 2024

Via: Retail TouchPoints

In a sign of its enormous role in both the U.S. and world economies, Amazon will join the exclusive “club” of 30 companies that make up the Dow Jones Industrial Average (DJIA), replacing Walgreens Boots Alliance. Additionally, Uber has been […]


Customer Engagement, Customer Experience

How Optimizing Delivery Improves Customer Loyalty

February 21, 2024

Via: RIS News

With more consumers embracing digital wallets, mobile apps, online ordering, and delivery services, the way businesses drive customer loyalty is shifting. Today’s enterprises emphasize delighting customers by connecting experiences across devices and channels — meeting consumers when and where they […]


News & Trends

BNPL popularity rises among ‘financially fragile’ consumers

February 21, 2024

Via: Retail Dive

The NY Fed previously deemed consumers using BNPL as more likely to be “financially fragile,” noting in a September report that they have credit scores below 620, have been delinquent on a loan or have been rejected for a credit […]


News & Trends

L’Oréal leans into AI with data in mind

February 20, 2024

Via: Retail Dive

L’Oréal has high hopes for what AI and expanded access to data insights will do for the business. The company’s data platform houses 10 petabytes of data, which teams use to power “all types of AI models, including the latest […]


News & Trends

How to Create Real Retailer-Brand Loyalty

February 19, 2024

Via: SCMR Editorial

There are certainly some brands that are deeply embedded with their retail partners, developing exclusive products in partnership and engaging in cooperative marketing. But given the vast number of retail vendors out there, I would submit that the number of […]


News & Trends

Ecommerce Marketing Lessons from Q4 2023 

February 19, 2024

Via: Retail TouchPoints

Last year was an uncertain one. Though many of the economic indicators were excellent, including the low unemployment numbers and strong GDP growth, there was a lot of uncertainty in the market throughout the year. In the martech ecosystem, publishers […]


Customer Engagement, Customer Experience

How Retailers Can Use AI to Improve Customer Experience and Build Trust

February 16, 2024

Via: Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]


News & Trends

New Fund Aims to Accelerate Adoption of Reuse and Refill Solutions

February 15, 2024

Via: Retail TouchPoints

Repurpose Global, an organization that brings brand leaders, consumers and policymakers together to combat plastic waste, has launched a $1 million fund to give companies equitable access to reuse and refill solutions. Approximately 70% of plastic reduction is achievable through […]


News & Trends

What is the Future of Credit Card Payments?

February 15, 2024

Via: Lightspeed

In the past few years, we’ve seen a total upheaval in the way consumers spend their money. The pandemic, a looming economic crisis, rising inflation and higher costs of living have contributed to a tumultuous and confusing time for consumers […]


Suppliers

Composing the Ideal Supply Chain Symphony

February 15, 2024

Via: SCMR Editorial

A well-run supply chain organization has more in common with music than many may think. A supply chain is made up of many parts—there are physical assets like trucks on the roads and robots in the warehouse. There are the […]