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Express bets on storytelling to turn around its lagging holiday sales

December 8, 2016

Express’ Thanksgiving weekend sales were ‘disappointing,’ but the retailer hopes the stories it tells on Instagram and Snapchat will spur shoppers to buy.

The start to the holiday season hasn’t gone well for Express Inc.

“We just completed Black Friday week which was disappointing and reflected an intensely promotional retail landscape,” said CEO David Kornberg last week on a conference call with analysts.

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