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Tag: store


News & Trends

Retail trends that shaped the holidays in 2023

January 2, 2024

Via: Retail Dive

While the pandemic’s effects weren’t felt as broadly as in recent years, retailers faced a new set of challenges this holiday season. Holiday hiring for some companies was lower than in years past, including Macy’s, which announced plans to hire […]


E-commerce, Retail Types

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader 

December 29, 2023

Via: Retail TouchPoints

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic, continuing to favor […]


News & Trends

The Container Store Names New Digital Chief, SVP of Stores

December 28, 2023

Via: Retail TouchPoints

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP […]


Suppliers

Surprise! B2B Leaders Say Supply Chain Management Systems Are Most Important to the Customer Journey

December 28, 2023

Via: SCMR Editorial

The past three years have afforded supply chain professionals power within the executive ranks they have never enjoyed. Disruptions, materials shortages, and constant change have elevated the supply chain profession to heights it has never achieved, with seats inside boardrooms […]


Customer Engagement, Customer Experience

How Amazon Leverages Generative AI to Boost Customer Engagement and Store Experience

December 26, 2023

Via: RIS News

In 2023, you could hardly move for mentions of generative AI and its applications. The upcoming year looks set for more of the same, as retailers and CPGs alike plan to pull ahead in their adoption of these buzz-generating technologies […]


News & Trends

Costco workers at Virginia store unionize

December 22, 2023

Via: Retail Dive

Costco workers in Norfolk, Virginia, voted “overwhelmingly” Wednesday to unionize with Teamsters Local 822. It’s the union’s first organizing victory at the big-box wholesale retailer in two decades, the Teamsters said in an announcement. At the Norfolk store, which is […]


Customer Experience, Loyalty Programs

Ulta to Debut Revamped Loyalty Program in the New Year

December 21, 2023

Via: Retail TouchPoints

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards, and along with the new […]


News & Trends

Retail Trends to Watch: NRF 2024

December 20, 2023

Via: RIS News

Though the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show. The annual gathering of retail leaders and innovators brings together over 6,000 of […]


News & Trends

FTC antitrust trial against Amazon won’t start until mid-2026, at the earliest

December 19, 2023

Via: Retail Dive

The Federal Trade Commission’s antitrust lawsuit against Amazon isn’t likely to start until some time in 2026, if not later, according to a joint statement by the parties filed this week. In estimating when it would be ready for trial, […]


E-payment & Data Security, Tech

Mastercard Is Redefining Personalized Retail Experiences With Dynamic Yield

December 18, 2023

Via: RetailWire

In the ever-evolving world of retail, personalization has moved from a nice-to-have to a must-have. In response to this shift, Dynamic Yield by Mastercard recently launched Shopping Muse, a cutting-edge artificial intelligence (AI) tool that’s refreshing the way consumers discover […]


Customer Engagement, Customer Experience

5 ways to prioritize the customer experience for a bright holiday season

December 18, 2023

Via: Retail Dive

You’re already staffing up your store, stocking up on inventory, and putting up the decorations – it’s that time of year when all retailers are preparing for the holidays, and anxiously awaiting to see if they’ll get the expected influx […]


News & Trends

NRF launches Center for Retail Sustainability

December 15, 2023

Via: Retail Dive

The National Retail Federation on Thursday announced the launch of a Center for Retail Sustainability. The center is intended to support retailers’ efforts to generate economic value while creating net positive environmental, social and community benefits. The center’s initial focus […]


News & Trends

Is the Retail Crime Wave a Tsunami or a Ripple?

December 15, 2023

Via: Retail TouchPoints

Back in 2022, the message was clear — retail crime was on the rise: “There’s no two ways about it,” said Gautham Vadakkepatt, Director of the Center for Retail Transformation at the George Mason University School of Business in an […]


Retail Types, Stores

6 Trends Driving Store Design Innovation in 2024

December 13, 2023

Via: Retail TouchPoints

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. So it’s no surprise that 47% of executives believe that store design and experience have […]


News & Trends

Amazon files motion to dismiss FTC antitrust lawsuit

December 12, 2023

Via: Retail Dive

The FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]


Retail Types, Stores

Uniqlo plans more than 20 new stores in North America in 2024

December 12, 2023

Via: Retail Dive

Uniqlo made headlines in 2023 by creating the year’s hottest handbag, according to Lyst, which ranks brand buzz. Its half-moon mini shoulder bag, which retails for about $20, repeatedly sold out after going viral with more than 119 million views […]


News & Trends

How AI Can Optimize the Customer Journey

December 11, 2023

Via: RIS News

In today’s consumer landscape, the customer experience (CX) is everything. As innovation in CX advances, the customer likewise comes to expect even better experiences when they engage with a brand. Enter artificial intelligence (AI) — one of the most promising […]


News & Trends

Beyond transactions: Checkout innovation to launch at NRF 2024

December 11, 2023

Via: Retail Dive

In an era where self-checkout is the retail norm, we’ve come to appreciate its convenience, speed, and the power it places in the hands of the shopper. Nowadays, you walk into a store expecting self-checkout. Yet, envision a checkout experience […]


Customer Engagement, Customer Experience

The Secret Behind Quick-Turn Merch: A Strong Partner

December 8, 2023

Via: Retail TouchPoints

From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you […]


Retail Types, Stores

NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

December 6, 2023

Via: Retail TouchPoints

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by […]