November 21, 2023
Via: Retail TouchPointsWalmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]
November 16, 2023
Via: Retail DiveOver the past year, major tech companies and retailers have announced their use of artificial intelligence for everything from product images and descriptions to digital assistants and supply chain optimization. In January, Google Cloud introduced an artificial intelligence-driven tool that […]
November 14, 2023
Via: Retail TouchPointsWhen generative AI burst into the public sphere last year — in the form of Microsoft and OpenAI’s ChatGPT — it gained 100 million active users over the course of two months. That made it the fastest-growing software application in […]
E-payment & Data Security, Tech
November 10, 2023
Via: Retail TouchPointsAs consumer spending dips, retailers and ecommerce businesses are facing a perfect storm that is impacting their digital advertising ROI. They are being challenged with growing ad fraud in digital campaigns and a slowing economy. The result is a growing […]
E-payment & Data Security, Tech
November 9, 2023
Via: Retail TouchPointsThe holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report, the global average cost […]
November 8, 2023
Via: RIS NewsArtificial intelligence is transforming most industries by enabling automation, delivering new insights, and creating new services. While AI is being deployed nearly everywhere, it’s having a particularly significant impact in retail. This holiday season, we’ll see firsthand how technology is […]
November 6, 2023
Via: Retail TouchPointsMalls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. The pandemic did change shopper behavior, with […]
E-payment & Data Security, Tech
November 1, 2023
Via: Retail TouchPointsAs online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. […]
E-payment & Data Security, Tech
October 30, 2023
Via: Retail TouchPointsAs we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is […]
October 27, 2023
Via: RetailWireThe importance of omnichannel operations is well established, and that is driving customer expectations higher than ever. In 2020, Gartner estimated that 60% of B2C brands will move toward a functional, effectively channel-less organizational approach by 2025, up from just […]
E-payment & Data Security, Tech
October 26, 2023
Via: Retail TouchPointsUPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. The deal is expected to close in the fourth quarter of this year. Happy Returns offers box-free, label-free returns for more than 800 merchant partners […]
October 23, 2023
Via: RetailWireLivestream shopping, a captivating and innovative retail experience, is being touted by many as the future of digital commerce. Being live means it’s unedited, and this often adds more momentum and energy to the experience. Shoppers can interact and feel […]
October 17, 2023
Via: RIS NewsWhile omnichannel operations have grown more complex, optimizing pricing decisions within these processes can boost revenue and improve the customer experience. The negative impacts of inventory distortion cannot be overstated, but by optimizing omni operating models and increasing visibility into […]
E-payment & Data Security, Tech
October 5, 2023
Via: Retail TouchPointsAdobe expects U.S. online holiday sales to hit $221.8 billion this holiday shopping season (defined as Nov. 1 to Dec. 31), representing 4.8% growth year-over-year. Strong consumer spending continues to be driven by net-new demand and not just higher prices, […]
September 29, 2023
Via: RIS NewsFashion is a forward-thinking industry by nature and it’s unsurprising, therefore, that execs in this space also find themselves at the vanguard of revolutions in the tech space. Peter Akbar, global VP and chief customer officer, fashion at SAP, delves […]
September 22, 2023
Via: Retail TouchPointsWalmart is actively pursuing what it sees as the “future of retail” in gaming environments. The company shared details about a number of current initiatives — including plans to introduce commerce capabilities into its mobile game House Flip — and […]
September 21, 2023
Via: Retail TouchPointsIn today’s digital age almost all of us have experienced the thrill of clicking “add to cart” and the subsequent anticipation of our purchases arriving. Yet many of us may not reflect on the multitude of interactions and emotions that […]
September 15, 2023
Via: RetailWireA crop of AI-powered product discovery startups have arrived, including Lily AI, Pixyle.ai, Syte, ViSenze, and Vue.ai, to better match text and visual online product searches with what consumers are actually looking for. Lily AI’s sophisticated algorithms, for instance, help […]
August 31, 2023
Via: Retail TouchPointsGenerative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for granted. Chatbots, Interactive Voice Response (IVR) and intent analysis can […]
August 29, 2023
Via: RetailWireMany retailers traditionally utilize a portion of their funds and resources to test new in-store experiences each year, especially pop-up shops. However, 2023 is beginning to change all of that, with more big-name retailers opting to experiment with virtual stores […]