Customer Experience, Point of Purchase
March 12, 2024
Retail TouchPointsThe future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. In 2024 and beyond, we will see mood enter the limelight, with retailers […]
March 11, 2024
Retail DiveWith its new campaign, Wayfair is welcoming shoppers to “The Wayborhood,” a playful, fantastical neighborhood that celebrates the home retailer’s “Every style, every home” tagline and comes to life across a variety of consumer touch points. By tweaking its logo […]
March 8, 2024
Retail TouchPointsOff-price retailer Burlington Stores beat expectations for Q4 2023 (the 14 weeks ended Feb. 3, 2024), with total sales increasing 10% and comparable store sales growing 2% year over year. The quarter closed out a steady year for the chain, […]
March 7, 2024
Retail TouchPointsQuiet luxury, coastal grandmother, and cottagecore are just a few fashion trends that have emerged from the TikTok era. If you’re like me, you wouldn’t even know where to begin finding an outfit to fit some of these. Is there […]
March 6, 2024
RIS NewsHome furnishing retailer Frontgate is launching its new retail experience, starting with a store Preston Royal Village in Dallas, TX. The 9,443-square-foot layout enables shoppers to browse by room through curved archways, to help transition departments and provide a more […]
Customer Engagement, Customer Experience
March 6, 2024
Retail TouchPointsRetail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a […]
Customer Engagement, Customer Experience
March 5, 2024
Retail TouchPointsIn the last few years, point of purchase has emerged as a sweet spot for effective marketing. These days, it seems like every major retailer has its own channel for serving ads, and advertisers are seizing this opportunity eagerly, to […]
March 4, 2024
RIS NewsWhole Foods Market is opening a small-format store dubbed Whole Foods Market Daily Shop in NYC this year, with plans to expand the store concept. Ranging from 7,000-14,000 square feet, the quick-shop stores are about a quarter to half the […]
March 1, 2024
RetailWireMore local governments are restricting or outright banning new warehouses that may be required to support the next stage of e-commerce growth. Among the recent local uprisings, the Board of Trustees of the city of Deerfield, Illinois, in early February […]
March 1, 2024
SCMR EditorialOf the numerous AI applications in supply chain management, supplier selection, risk resilience, and contract negotiation are often cited as offering the most potential for generative AI. The need for high volumes of text and data makes these areas particularly […]
Customer Experience, Point of Purchase
February 29, 2024
Retail TouchPointsThe point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory […]
February 29, 2024
SCMR EditorialUnreliable suppliers, transportation delays, and communication breakdowns are just some of the headaches faced by logistics and transport professionals every day. Fortunately, 5G technology can resolve these issues and streamline supply chain management. 5G connectivity gives companies end-to-end visibility into […]
Customer Engagement, Customer Experience
February 28, 2024
Retail TouchPointsOut-of-home (OOH) advertising has played an integral role in the media mix for decades due to its influence and impact. The vast majority (88%) of U.S. adults have noticed an OOH ad within a one-month period and 78% of these […]
February 28, 2024
Retail DiveDollar General has started accepting supplemental health benefits as a payment method for goods including food, over-the-counter medicines and wellness items at all of its stores, marking the latest step by the discount chain to boost its presence in the […]
E-payment & Data Security, Tech
February 27, 2024
Retail TouchPointsIn the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital […]
February 27, 2024
Retail DiveThe unit economics surrounding Walmart’s last-mile delivery operations have improved as it grows its online shopper base and, consequently, order volume from its stores. Store-fulfilled delivery sales jumped 50% in Q4, with the company reaching a $2 billion monthly run […]
February 27, 2024
Mary GametGlobal retail sales have never been better, according to Statista. Compared to the 26.4 trillion USD sales in 2021, they should reach approximately 32.8 trillion US dollars by 2026. It is a turbulent market where consumer preferences shift daily, and […]
E-payment & Data Security, Tech
February 26, 2024
Retail TouchPointsIn the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep […]
E-payment & Data Security, Tech
February 26, 2024
RetailWireSurprise shipping fees, lengthy delivery, security concerns, and a cumbersome checkout process are just some of the long list of reasons for online cart abandonment. Statista reports that online cart abandonment has been climbing steadily since 2014, reaching 70% in […]
February 23, 2024
SCMR EditorialLike so many organizations, the Reshoring Institute did a predictions survey for 2024. The results surprised us. Out of all the responses, politics was the most often cited regarding what will affect supply chains in 2024. Fifteen or 20 years […]