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How retailers can fight theft without hurting customer experience

June 14, 2024

A familiar sight has emerged at retailers of all shapes and sizes. From big box stores to pharmacy chains, consumers are encountering shelves filled with household goods locked behind glass.

Even seemingly innocuous goods, like deodorant or laundry detergent, can require a store associate to retrieve.

More and more retailers are locking products inside cabinets to prevent theft. While this approach can thwart would-be thieves, it can also frustrate customers who have to wait for assistance to access common products.

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