Customer Engagement, Customer Experience
October 20, 2022
Via: Independent RetailerDue to the pandemic, small businesses are implementing new solutions to keep in contact with their customers. Local restaurants are nixing the classic mechanical beeper and texting customers instead when their wait is over. Shops are texting customers to let […]
Customer Experience, Loyalty Programs
December 6, 2021
Via: Retail DiveFor eCommerce brands, the holidays are all about customer acquisition. Bringing in first-time shoppers with deep discounts for Black Friday and Cyber Monday deals is the easy part. The hard part is ensuring those customers don’t stay one-time purchasers and […]
Customer Engagement, Customer Experience
November 30, 2021
Via: Retail TouchPointsTraditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the […]
Customer Engagement, Customer Experience
April 6, 2020
Via: Retail TouchPointsWhile only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers may have a real opportunity to increase usage of these communication vehicles by improving their visibility online, according to a survey from […]
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