Customer Engagement, Customer Experience
January 20, 2023
ChargedIn today’s crowded ecommerce landscape, retailers are striving to set themselves apart in any way they can – and being as inclusive as possible is a crucial part of that, with disabled consumers accounting for around £274 billion of retail […]
January 20, 2023
Independent RetailerSourcing closeout and liquidation wholesale suppliers is a great way for retailers to purchase merchandise on a budget. Many of these companies get their products from retailers that are going out of business, from unwanted customer returns, or shelf pulls […]
January 20, 2023
Retail TouchPointsThe U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New […]
January 19, 2023
ChargedLast mile delivery specialist Stuart, is partnering with bodo, a logistics platform for ecommerce brands, to provide sustainable, same day and instant deliveries across London. The collaboration will enable ecommerce brands to provide their customers with “more flexible and convenient […]
January 19, 2023
ChargedGlobal online fashion sales recorded double-digit growth in December 2022, despite economic headwinds and rising prices, according to True Fit. The platform, which decodes fit and size for leading apparel and footwear retailers, said order volumes for online fashion rose […]
January 19, 2023
ChargedElectricals retailer Currys is trialling in-store robots to help customers navigate its product ranges more easily. In partnership with Leeds based technology company UXG, the trial will see four Currys stores, including one of its flagships in Birmingham, introduce ‘KettyBot’. […]
E-payment & Data Security, Tech
January 19, 2023
Retail TouchPointsCybercriminals are constantly evolving their tools and tactics for breaching corporate networks. As retailers get better at protecting their networks from traditional cyberattacks, hackers are adapting to this challenge by finding new security weaknesses, updating old tricks and exploiting new […]
January 18, 2023
Independent RetailerLooking for new ways to get your brand noticed? Creating a Google Business Profile can really help. This free tool allows you to take charge of the way your business appears on Google Search and Maps. With a business profile, […]
January 18, 2023
Retail TouchPointsEric Holwell: Retailers have faced more competition for talent with the rise of “work-from-home” jobs in the past two to three years. In many cases, these jobs pay more in addition to being a safer workspace where employees are less […]
Customer Engagement, Customer Experience
January 18, 2023
RetailWireA survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. When it comes to frequency, the survey found 61 percent of retailers surveyed believe that their customers […]
Customer Engagement, Customer Experience
January 17, 2023
ChargedUS ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]
Customer Experience, Loyalty Programs
January 17, 2023
Retail TouchPointsRelationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]
Customer Engagement, Customer Experience
January 17, 2023
Independent RetailerEcommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different. The only contrasting aspect will be consumer expectations around customer support. In today’s world, customer support is […]
January 17, 2023
Independent RetailerDropshipping is a great way for independent retailers to add items to their stores without taking on any additional expenses for storage and handling. The wholesale product manufacturer creates, packages, and ships the product out to your customer for you, […]
Customer Engagement, Customer Experience
January 13, 2023
RetailWireLowe’s is bringing all of its One Roof Media Network ad sales and operations in-house. The home improvement retailer yesterday said that the move, effective Jan. 31, will allow it to control all elements of its relationship with advertisers and […]
January 13, 2023
RetailWireNepotism has been in the limelight lately as Hollywood stars have had to defend themselves or their children over gaining an unfair advantage from family connections. The phrase #nepobaby (nepotism baby), steadily trending on social media, calls out and often […]
January 13, 2023
ChargedGoogle Cloud has launched four new and updated AI solutions for ecommerce, designed to “modernise the online shopping experience”. The machine learning technologies have been designed to help retailers boost consumer browsing capabilities, transform in-store shelf checking processes, provide better […]
January 13, 2023
Retail TouchPointsWith an impending recession and continued high inflation, shoppers are becoming hyper-attuned to how and where their money is being spent.According to Attest, a consumer research platform for the world’s largest and fastest-growing brands, consumers plan to spend less in […]
January 12, 2023
ChargedVery enjoyed a 2.2% uplift in retail sales in the lead-up to Christmas, citing the popularity in air fryers and games consoles as the reason. Sales in the toys, gifts and beauty categories also increased by 17.7% in the seven […]
January 12, 2023
Retail TouchPointsWe hear it from retailers all the time. They’ve created a sales presence on Amazon.com, but inexplicably, the vast majority of their sales continue to be generated from their own website. This leaves them frustrated, confused and left leaping to […]