July 2, 2024

As a retailer, your point of sale (POS) system is arguably the most important tool that you have. Your POS system makes ringing up sales possible, allowing you to complete the checkout process with ease. In many cases, your POS […]

July 1, 2024

The calendar may say summer but retailers are already kicking off planning for the make-or-break holiday shopping season. For a brand, getting noticed in this noisy time is hard enough, but driving people to purchase is the ultimate challenge. When […]

July 1, 2024

Both DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. But more recently, DTC brands are facing a similar […]

June 28, 2024

While the categories of electronics, apparel, furniture and groceries represent the largest portion of online sales at over 50% of overall spend, most consumers are buying less expensive products in those categories as a hedge against inflation. Cosmetics has been […]

June 27, 2024

Retail workers are the backbone of a functioning economy – whether it’s serving food or providing customer support. However, these employees are in a position to face unique safety risks on a daily basis. From the physical strain of repetitive […]

June 26, 2024

The launch of TikTok’s small business accelerator initiatives follows the U.S. debut of TikTok Shop last September. The in-app e-commerce space allows merchants to connect with millions of users on the platform and create custom product collections on their business […]

June 25, 2024

Target announced plans to distribute a new GenAI-powered chatbot tool to all its associates across its nearly 2,000 U.S. stores by August to help with daily tasks, coaching, and customer assistance. Called Store Companion, the chatbot will become available as […]

June 24, 2024

About a year after opening its first brick-and-mortar store, DTC luggage brand Monos is plotting greater expansion. “We are excited to weave ourselves into the dynamic tapestry of the Little Portugal community through our Ossington store,” Victor Tam, co-founder and […]

June 24, 2024

Under Armour will pay $434 million to members of a class action lawsuit who bought the company’s stock between Sept. 16, 2015 and Nov. 1, 2019. The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or […]

June 21, 2024

Forter and Talker Research’s report suggests that consumers are altering their shopping behavior in response to ongoing inflation woes. Food-at-home prices saw an annual rate bump of 1.2% in March. The Consumer Price Index’s latest report noted that food prices […]

June 20, 2024

Cookie deprecation is still a work in progress, but Amazon is pushing ahead with its advances in creating an ad-targeting solution that does not rely on the types of third-party identifiers that have served as a bedrock for much of […]

June 20, 2024

Target’s in-house technology team developed the Store Companion chatbot in about six months by using frequently asked questions and process-related documents from stores across the U.S. “We know technology will continue to play an outsized role in the future of […]

June 20, 2024

If a company has many picky customers, they may need to change how they reward salespeople or assign specific salespeople to those customers. Fussy shoppers have very specific preferences and notice flaws others wouldn’t. Alternatively, a company could let these […]

June 19, 2024

Four years after the pandemic roiled the retail industry and disrupted supply chains in previously unimaginable ways, retailers across the country are still recovering. Wild swings in consumer demand have made it difficult to determine appropriate inventories, and the costs […]

June 19, 2024

McDonald’s is ending its AI-driven drive-thru ordering experiment with IBM by late July 2024. Despite the end of this partnership, McDonald’s believes AI voice ordering has potential for the future and will continue exploring new solutions for customers who prefer […]

June 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Not only will this help them strengthen their ability […]

June 14, 2024

A familiar sight has emerged at retailers of all shapes and sizes. From big box stores to pharmacy chains, consumers are encountering shelves filled with household goods locked behind glass. Even seemingly innocuous goods, like deodorant or laundry detergent, can […]

June 13, 2024

2024 headlines have so far been dominated by grocery product recalls. In March, Trader Joe’s recalled packages of cashews due to salmonella contamination fears. One month later, the popular retailer issued a similar recall for its basil products for the […]

June 12, 2024

Retailers and malls are reckoning with the harsh reality that they have become what the Federal Bureau of Investigaton and U.S. Department of Homeland Security call “soft targets” for mass shootings, which bring death and devastation to the communities where […]

June 12, 2024

“Less is more” appears to be the new mantra for retailers and QSRs when it comes to square footage for their stores and restaurants. A report from commercial real estate company JLL revealed that in Q1 2024, more than two-thirds […]