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Customer Engagement, Customer Experience

4 stand-out examples of inclusive retail tech

January 20, 2023

Via: Charged

In today’s crowded ecommerce landscape, retailers are striving to set themselves apart in any way they can – and being as inclusive as possible is a crucial part of that, with disabled consumers accounting for around £274 billion of retail […]


News & Trends

Top 10 Closeout & Liquidation Suppliers

January 20, 2023

Via: Independent Retailer

Sourcing closeout and liquidation wholesale suppliers is a great way for retailers to purchase merchandise on a budget. Many of these companies get their products from retailers that are going out of business, from unwanted customer returns, or shelf pulls […]


News & Trends

OSHA Cites Amazon for Safety Violations at 3 Warehouses; Company Plans Appeal

January 20, 2023

Via: Retail TouchPoints

The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New […]


Suppliers

Stuart partners with bodo, providing same-day delivery to ecommerce brands

January 19, 2023

Via: Charged

Last mile delivery specialist Stuart, is partnering with bodo, a logistics platform for ecommerce brands, to provide sustainable, same day and instant deliveries across London. The collaboration will enable ecommerce brands to provide their customers with “more flexible and convenient […]


News & Trends

Global online fashion sales soared by 12% in December

January 19, 2023

Via: Charged

​​Global online fashion sales recorded double-digit growth in December 2022, despite economic headwinds and rising prices, according to True Fit. The platform, which decodes fit and size for leading apparel and footwear retailers, said order volumes for online fashion rose […]


Others, Tech

Currys trials in-store robots to help customers navigate product ranges

January 19, 2023

Via: Charged

Electricals retailer Currys is trialling in-store robots to help customers navigate its product ranges more easily. In partnership with Leeds based technology company UXG, the trial will see four Currys stores, including one of its flagships in Birmingham, introduce ‘KettyBot’. […]


E-payment & Data Security, Tech

Four Ways Hackers are Outsmarting Retail Cybersecurity

January 19, 2023

Via: Retail TouchPoints

Cybercriminals are constantly evolving their tools and tactics for breaching corporate networks. As retailers get better at protecting their networks from traditional cyberattacks, hackers are adapting to this challenge by finding new security weaknesses, updating old tricks and exploiting new […]


News & Trends

How to Create a Google Business Profile

January 18, 2023

Via: Independent Retailer

Looking for new ways to get your brand noticed? Creating a Google Business Profile can really help. This free tool allows you to take charge of the way your business appears on Google Search and Maps. With a business profile, […]


News & Trends

Mitigate Worker Shortages by Streamlining Recruitment and Hiring Processes

January 18, 2023

Via: Retail TouchPoints

Eric Holwell: Retailers have faced more competition for talent with the rise of “work-from-home” jobs in the past two to three years. In many cases, these jobs pay more in addition to being a safer workspace where employees are less […]


Customer Engagement, Customer Experience

Are retail communications out of sync with consumers?

January 18, 2023

Via: RetailWire

A survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. When it comes to frequency, the survey found 61 percent of retailers surveyed believe that their customers […]


Customer Engagement, Customer Experience

Amazon tops ranking for customer experience

January 17, 2023

Via: Charged

US ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]


Customer Experience, Loyalty Programs

What to Do Before Your Best Customer Ghosts You

January 17, 2023

Via: Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]


Customer Engagement, Customer Experience

5 Ecommerce Tips to Enhance Customer Support

January 17, 2023

Via: Independent Retailer

Ecommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different. The only contrasting aspect will be consumer expectations around customer support. In today’s world, customer support is […]


E-commerce, Retail Types

Wholesale Dropshipping

January 17, 2023

Via: Independent Retailer

Dropshipping is a great way for independent retailers to add items to their stores without taking on any additional expenses for storage and handling. The wholesale product manufacturer creates, packages, and ships the product out to your customer for you, […]


Customer Engagement, Customer Experience

Will advertisers benefit as Lowe’s brings its retail media sales and ops under one roof?

January 13, 2023

Via: RetailWire

Lowe’s is bringing all of its One Roof Media Network ad sales and operations in-house. The home improvement retailer yesterday said that the move, effective Jan. 31, will allow it to control all elements of its relationship with advertisers and […]


News & Trends

Is nepotism all that bad for retail?

January 13, 2023

Via: RetailWire

Nepotism has been in the limelight lately as Hollywood stars have had to defend themselves or their children over gaining an unfair advantage from family connections. The phrase #nepobaby (nepotism baby), steadily trending on social media, calls out and often […]


News & Trends

Google Cloud new AI solutions set to modernise online shopping

January 13, 2023

Via: Charged

Google Cloud has launched four new and updated AI solutions for ecommerce, designed to “modernise the online shopping experience”. The machine learning technologies have been designed to help retailers boost consumer browsing capabilities, transform in-store shelf checking processes, provide better […]


News & Trends

How Retailers and Brands can Thrive amid High Inflation

January 13, 2023

Via: Retail TouchPoints

With an impending recession and continued high inflation, shoppers are becoming hyper-attuned to how and where their money is being spent.According to Attest, a consumer research platform for the world’s largest and fastest-growing brands, consumers plan to spend less in […]


News & Trends

Very enjoys sales uplift over Christmas period

January 12, 2023

Via: Charged

Very enjoyed a 2.2% uplift in retail sales in the lead-up to Christmas, citing the popularity in air fryers and games consoles as the reason. Sales in the toys, gifts and beauty categories also increased by 17.7% in the seven […]


E-commerce, Retail Types

Best Practices for Selling on Amazon You May Be Missing

January 12, 2023

Via: Retail TouchPoints

We hear it from retailers all the time. They’ve created a sales presence on Amazon.com, but inexplicably, the vast majority of their sales continue to be generated from their own website. This leaves them frustrated, confused and left leaping to […]