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E-commerce, Retail Types

Costco’s Thanksgiving Website Crash May Have Cost It Almost $11 Million

December 2, 2019

Via: Retail Info Systems News

On Thursday morning, the Thanksgiving holiday, Costco added a banner to its website alerting shoppers that its website was “experiencing slow response times.” While Costco kept its doors closed Thanksgiving, it had planned to offer its Black Friday deals early […]


E-payment & Data Security, Tech

Black Friday cybersecurity responsibility falls to customers

November 27, 2019

Via: Retail Dive

Hoards of people lining up at Walmart’s storefront is the classic Black Friday image. Instead of going out at 2 a.m. for a deal, shoppers can stay in bed and shop online. It’s easier for them and the bad actors […]


Others, Tech

Increasing Retail Sales with Data Analytics

November 26, 2019

Via: Independent Retailer

Retail data monetization is the process of using your company’s transaction and customer data to optimize the way you make and spend money. There are two different ways to monetize data: direct monetization and indirect monetization. Direct data monetization is […]


Retail Types, Stores

Best Buy’s stores are key to its momentum

November 26, 2019

Via: Retail Dive

Best Buy is solidifying its position in a market where analysts see a more wary consumer, thanks in part to its strength as a brick-and-mortar retailer. That is blunting what was seen just a few years ago as a looming […]


Customer Engagement, Customer Experience

How mobile ads are powering a social commerce surge this holiday season

November 25, 2019

Via: Retail Dive

Shopping on social media is set to surge this holiday season as consumers are given additional ways to buy things on their smartphones, experts say. Meanwhile, newer technologies that integrate phones with TV shopping will be less prevalent, but still […]


Retail Trends

Seasonal retail workers attracted to flexible work options, report says

November 25, 2019

Via: Retail Dive

Retailers forecast robust holiday hiring in 2019 in order to keep up with consumer demand. This wave of hiring is already well underway. Several retailers announced hiring plans earlier this year: Target in September announced it planned to hire 130,000 […]


Retail Types, Stores

Nordstrom beats the odds

November 22, 2019

Via: Retail Dive

Nordstrom in the third quarter strayed from the narrative, underscored in recent days by weak performance from Kohl’s and Macy’s, that department stores are in trouble. The company demonstrated inventory discipline that helped it avoid markdowns, which dogged both Kohl’s […]


Others, Tech

JC Penney rings in holiday proposal season with AR ad driving virtual try-ons

November 22, 2019

Via: Retail Dive

J.C. Penney’s AR-powered effort is well-timed just ahead of the peak holiday shopping week. Nearly one-fifth of wedding proposals occur in December, according to data cited by the retailer, so positioning the mobile ad campaign around Thanksgiving could serve as […]


Retail Types, Stores

Will Macy’s close more stores?

November 21, 2019

Via: Retail Dive

Macy’s was buffeted on all sides in the third-quarter, with e-commerce growth ebbing and its stores in lesser malls under-performing significantly. Executives repeatedly expressed confidence in their “store segmentation strategy,” which entails three individual approaches to growth: one for about […]


Customer Experience, Point of Purchase

Purchases That Come Back to Haunt You

November 21, 2019

Via: Independent Retailer

A higher percentage of sales are starting to result in returns. Many people order items with no intention of keeping them. Sometimes it’s a matter of short-term usage, such as buying a new suit for an event, and returning it […]