Retail buzzwords come and go over the years, but having a customer-centric mindset has deservingly held strong. Why? because retailers that put their customers first win in the short and long-term.
You don’t need to be a mind-reader to understand what your customers want. What you do need is empathy and effort. Use empathy to understand everything from the customer’s perspective, and make a concentrated effort to leverage that empathy when you’re planning your next initiative.
